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Reset the Sage services and processes

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Summary

This guide explains how to reset the Sage 50 Accounts services and processes.

Description

As part of the process to troubleshoot an issue, you may need to restart the Sage service and reset the processes. Let's do this now.

Resolution

Restart the Sage services

You must follow these steps on the computer or server where your Sage Accounts data is held. If using Sage Drive, you should carry these steps out at both the Sage Drive main site and remote site.

If you're using a networked version of Sage Accounts, all other users must be logged out of the data.

  1. Close Sage Accounts.
  2. Hold down Ctrl + Shift + Esc to open the Windows Task Manager.
  3. Click the Services tab.
  4. Right-click the relevant process and click Stop.
    v28
    • Sage 50 Accounts Service v28
    • Sage 50 Accounts Control v28
    v27
    • Sage 50 Accounts Service v27
    • Sage 50 Accounts Control v27
    v26
    • Sage 50 Accounts Service v26
    • Sage 50 Accounts Control v26
    v25
    • Sage 50 Accounts Service v25
    • Sage 50 Accounts Control v25
    v24
    • Sage 50 Accounts Service v24
    • Sage 50 Accounts Control v24
  5. Right-click the relevant services again, and click Start.
    v28
    • Sage 50 Accounts Service v28
    • Sage 50 Accounts Control v28
    v27
    • Sage 50 Accounts Service v27
    • Sage 50 Accounts Control v27
    v26
    • Sage 50 Accounts Service v26
    • Sage 50 Accounts Control v26
    v25
    • Sage 50 Accounts Service v25
    • Sage 50 Accounts Control v25
    v24
    • Sage 50 Accounts Service v24
    • Sage 50 Accounts Control v24
  6. Close Task Manager window.

Stop the backup manager processes

  1. Hold down Ctrl + Shift + Esc to open the Windows Task Manager then click the Processes tab.
  2. If listed, right-click the following processes and click Stop.
    • Sage 50 Check Data Standalone App - CheckDataStandaloneApp.exe *32
    • Sage 50 Backup Standalone App - BackupStandaloneApp.exe *32
    • Sage 50 Restore Standalone App - RestoreStandaloneApp.exe *32
    • DataUtility.exe
    These services will restart automatically when your next scheduled backup runs.

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