ERROR: 'You cannot access (program area) because (username) is logged in on machine (computer name)' when working in Sage 50 Accounts

v27 and above

1. Log on as MANAGER.
2. On the menu bar click Settings. 
3. Click User Management, then Active Sessions.
4. Select a user except for MANAGER, then click Remove then click Yes.
5. Repeat step 4 until MANAGER is the only on the list, then click Close.
   
   

    NOTE: If you remove users, we recommend that you run a check data. If any errors are reported, please refer to My data.

6. Try and access the required option again.

v26 and below

1. Log on as MANAGER.
2. On the menu bar click View, then click User List.
3. Select a user except for MANAGER, then click Remove then click Yes.
4. Repeat step 3 until MANAGER is the only on the list, then click Close.
   
   

    NOTE: If you remove users, we recommend that you run a check data. If any errors are reported, please refer to My data.

5. Try and access the required option again.

1. Log on using the username mentioned in the error message.
2. When prompted, click Close session or Yes, then close out of Sage Accounts.
3. Now log on and try and access the required option again.
4. If you receive the error message for a different username, repeat steps 1-3 until you get access.

 NOTE: It's likely that you've received this message because Sage Accounts has previously closed unexpectedly. we recommend that you run a check data. If any errors are reported, please refer to My data.