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Managing your scheduled backups and check data results

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Summary

This guide explains how to view your backups and check data results and set up email notifications when using the Sage 50cloud Accounts Backup Manager.

Description

Once you set up a backup schedule, it's easy to manage your backups and see your check data results for all companies within the Backup Manager. If you're using Microsoft 365 integration you can also choose to receive email notifications when backups are made. Let's take a look.

TIP: We recommend you view the check data results regularly to ensure your data is error free. If any errors appear you should stop processing in the relevant company and fix the errors. To help with this, in Sage 50cloud Accounts v28 and above you receive a prompt if errors are found in your data. 

Resolution

View backups and check data results

  1. Log in with the manager logon name and password.
  2. On the menu bar click File, then click Schedule back up.
  3. Click the tab you require.

To refresh the information that appears, click Refresh.


Email notifications

If you sync your data with Microsoft 365, you can set up email notifications to show the status of the backup and if there are any errors in your data.

  1. Open your software and log on using your manager logon and password.
  2. On the menu bar, click File then click Schedule back up.
  3. On the left side-bar, click Settings.
  4. Under Email notifications select the Enable email notifications check box.
  5. To add and remove email addresses to send notifications to, click Manage email addresses.
  6. Enter the email you want to receive the notification, then click Add.

    To remove an email, select the check box next to the email and click Remove.

  7. Repeat step 6 for any other emails, then click OK.

Your email notifications are now set up. For more information, please refer to our One Drive backup guide.


Missing backups?

If your backups don't appear in Backup Manager or the backup folder, try the following:

  • Check permissions on the backup folder.
  • Check the backup folder isn't read only.
  • Set up the scheduled backup on the server rather than the client.
  • If you've multiple drives on your server, check them for the backup.
  • If you've multiple drives on your server, change the backup path to another drive.
  • Try disabling the antivirus software.

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