Solution Properties
Solution ID:
200427112213600
Last Modified Date:
Fri Mar 03 16:57:58 UTC 2023
Taxonomy Path:
Case category//How do I...//setting up
Author:
[email protected]
Windows permissions required by Sage 50 Accounts
Description

Windows uses NTFS permissions to control which users, or groups of users, can access specific files and folders. If the NTFS permissions are set incorrectly, some or all users may be unable to run the software.

TIP: If you can run the software correctly when logged in as a local administrator, but not as a user or limited user, the problem is most likely related to NTFS permissions.

Cause
Resolution

Windows permissions

To ensure all Sage users have the appropriate permissions, you'll need to allow Modify permissions for specific files and folders.

These files and folders include:

  • The Sage Accounts program folder and all subfolders and files
  • The folder that contains the ACCDATA folder and all subfolders and files

NOTE: If you can open the software, the program and data directories are listed in Help > About. If you can't open the software, to locate the program directory you can search for the Sage.exe file, to find the data directory, you can search for Accdata.

  • C:\ProgramData\Sage and all subfolders and files
  • 32-bit - C:\Program Files\Common Files\SageSBD and all subfolders and files
    64-bit - C:\Program Files(x86)\Common Files\SageSBD and all subfolders and files

    If your data is stored on a server, you must modify permissions for the user of which the data service is logged on for. To find out which user this is, Windows Key   + R on your keyboard > enter Services.msc > OK > right-click the Sage 50 Accounts Service > Properties > Log On tab.

Amend Windows permissions:

NOTE: Speak to your system administrator if you have problems changing permissions.

If the computers are part of a domain, you can create a new user group for all Sage Users on the Domain Controller and apply the relevant permissions to this user group. If required, individual users can then be added to, or removed from, this user group as appropriate.

Windows 10

NOTE: You must log on to the computer as a user with administrative rights.

  1. Windows key  + E to open File Explorer.
  2. Browse to and right-click the file or folder you want to change > select Properties > Security tab.
  3. Click Edit > Select the required user or user group you want to give permissions to, for example Everyone > in the Allow column, select the Modify check box.

    This automatically selects the Read & Execute, List folder contents, Read and Write check boxes.

  4. OK > Advanced
  5. Select the Replace all child objects permissions with inheritable permissions from this object check box.
  6. OK > to confirm, click Yes.
  7. OK > on the Security window, to confirm, click OK.
  8. Click OK on all open windows.

    If you receive an Access Denied message when resetting the permissions, click the Owner tab > Edit > Continue > check the following and amend where necessary then repeat steps 5 - 8:

    • The Current owner - Ensure this is Administrators

      If you change the owner, you must use OK to close before you can select the Replace owner on subcontainers and objects check box

    • Replace owner on subcontainers and objects - Select this check box
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