Backup manager - Scheduled backups stop running

Check that automatic backups are switched on for your company

1. Log in as manager.
2. On the menu bar click File, click Schedule back up, then click Settings.
3. Under Backup schedule, check your backup frequency settings are correct.
4. Make a note of your current backup schedule settings. You may need to re-enter them later.
5. In the company list, ensure the check box to the left of your company name is selected.

Check if the disk space limit has been reached

1. Under Backup location, note the current drive letter.
2. Under the Server disk space limit section, note the GB value currently entered.
3. On your data server, to check the free disk space on the drive you noted, press the Windows Key  + E, right-click the drive then click Properties.

Automatic backups stop when the free disk space on the server drive drops below the value you noted in step 2. In this scenario you must free some disk space.

Stop and restart the Data Service and Control Service

Automated backups rely upon the data and control services running in the location where the data is held. If these services have encountered problems, stopping and restarting the services where the data is located can resolve issues.

To check the data location, in Sage 50 Accounts, click Help then click About and note the Data Directory. If the C:\ drive is used, then the data is on this computer, if an alternative drive is used then the data is on another computer, restart the services in that location.

Re-enter your scheduled backup settings

1. Log into your software as manager, on the menu bar click File, click Schedule back up, then click Settings.
2. Re-enter your scheduled backup settings.

Temp folder

A permissions issue or a full temp folder on your computer can cause this problem. Delete the contents of the folder and contact your IT support to check for any size limitations and Windows permissions help.