How do I completely remove Sage 50 Accounts?

1. Log onto the computer as an administrator. 
2. To open the ODBC Data Source Administrator window:
   
   • 32-bit Windows - Press the Windows key + R then type ODBCAD32 and click OK
   • 64-bit Windows - Double click on C:\WINDOWS\SYSWOW64\ODBCAD32.EXE
3. Remove any entries for Sage Line 50 within the User DSN and System DSN tabs.
   
   

   NOTE: If you installed the separate 64 bit ODBC driver, you must also remove this from within C:\WINDOWS\System32\odbcad32.exe

2 - Uninstall your software using Windows

1. Press the Windows key + R then type Control Panel and click OK.
2. Click Programs and Features then find and right-click the version of Sage Accounts you want to remove then click Uninstall.
3. Reinstall the software and try to recreate the issue. 
4. If the issue is still present, repeat step 2 to uninstall all versions of Sage 50 Accounts then click Next.

NOTE: Once you've uninstalled Sage 50 Accounts, you can either rename or delete the accounts program directory. By default:

• 64 bit operating system - C:\Program Files (x86)\Sage\Accounts
• 32 bit operating system - C:\Program Files\Sage\Accounts

3 - Delete shared folders

CAUTION: Sage 50 HR uses the following folders to store data. If you use Sage 50 HR you must ensure you have a backup of the data before you delete the folders. 

• For each of the folders listed below, browse to and right-click the folder, then to delete the folder click Delete.

  Folder name
  C:\Program Files (x86)\Common Files\Sage SBD
  C:\Program Files (x86)\Common Files\Sage Line50
  C:\Program Files (x86)\Common Files\Sage Report Designer 2007
  C:\Program Files (x86)\Common Files\Sage Shared
  C:\Program Files (x86)\Sage EBanking

TIP: If using a 32 bit operating system, these folders are found within C:\Program Files instead of C:\Program Files (x86).

5 - Delete shared files - System 32 folder

1. Click Computer and browse to C:\Windows\System32
   Windows 64-bit - Browse to C:\Windows\SysWOW64
2. Click View then click Details.
   
   To see the View option, you may need to press Alt.
   
   
3. Right-click any column heading then click More and select the Company check box then click OK.
   
   
4. Delete all files with any of the following names in the Company column:
   

   File name
   Sage (UK) Limited
   Sage (UK) Ltd
   Sage
   The Sage Group plc
   SAGE Software Ltd

   Click the Company column heading to sort the list by company. You can then delete Sage files in batches rather than individually.

5. Delete the following files:
   

   RepDes32.exe	repdes.cnt
   SageBankBalances.tlb	SageBankPayments.tlb
   SageBankReconciliation.tlb	SageEBanking.tlb
   SageEventHandler.Config	SageEventHandler.exe
   SageFolderBrowser.dll	SG3D32.DLL
   sg50Ps32.dll	SGAPPBAR.DLL
   SGCDLG32.DLL	SGCOM32.DLL
   SGCtrlEx.dll	SGDT32.DLL
   SgESchema.xsd	SGHELP32.DLL
   SgHmZLib.dll	SGINTL32.DLL
   SGJPEG32.dll	SGLCH32.DLL
   SGLCH32.USR	SGLIST32.DLL
   SGLOGO32.DLL	SGOEdit.ocxv
   SGOList.ocx	SGOPopDg.dll
   sgopopup.ocx	SGOSize.ocx
   SGOTBar.ocx	SGRegister.dll
   SGRegister.tlb	SGRep32.dll
   SGSchemeDefault.dll	SGSchemeManager.dll
   SGSchemeXml.dll	SGSchemeXP.dll
   SGSTAT32.DLL	SGSTDREG.dll
   SGStdReg.tlb	SGTBAR32.DLL
   SGTOOL32.DLL	SGWebBrowser.dll

6 - Uninstall .NET

NOTE: If you need help uninstalling .NET Framework, please contact your local IT support.

Starting with the highest version number, uninstall .NET:

1. Press the Windows key + R and type Control Panel then click OK.
2. Click Programs and Features and find and right-click the version of .NET you want to remove then click Uninstall.
   • Windows XP - Click Add or Remove Programs and find and select the version of .NET you want to remove then click Remove
3. Click Uninstall then click Next and click Yes.
4. Repeat steps 2, 3 and 4 for every version of Microsoft .NET Framework.
   • If you're using Windows 7, you can't remove Microsoft .NET Framework 3.5 or below as it is part of the operating system
   • If you're using Windows Vista, you can't remove Microsoft .NET Framework 3.0 or below as it is part of the operating system
   • Uninstall all later versions then reinstall in the relevant order
5. Starting with the lowest version number, reinstall each version of .NET
   
   You can download these from our miscellaneous updates guide.

7 - Reinstall and further support

You have now completely removed Sage 50 Accounts from your computer. To check if the issue is resolved, reinstall the software and try to recreate it.

If the issue persists, to check other causes of performance issues with Sage 50 Accounts, please refer to our guide, Troubleshooting Sage Accounts performance issues.

If there's a problem with the installation of the software, please refer to our guide, Troubleshooting Sage Accounts installations.