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How do I completely remove Sage 50cloud Accounts?

Created on  | Last modified on 

Summary

This guide explains how to completely remove Sage 50cloud Accounts from your computer, including removing files and folders that are potentially in use by other software.

Description

During a normal uninstall of Sage 50cloud Accounts, certain files and folders are not automatically removed. This is because they are shared and removing them may prevent other software from working correctly.

Don't worry, if you need to remove all files and folders, for example to fix issues that persist after a standard uninstall, you can easily remove these manually. Let's walk through it.

NOTE: If you simply want to remove the software quickly, just complete step 2. This will remove the Sage software but leave behind any files that could be common to other software.

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NOTE: Following these steps may prevent other Sage software from working and you may need to reinstall the other software. Before you continue, please check you can reinstall any other Sage software you use.

Before you start

If you intend to reinstall your Sage 50cloud Accounts software, you should first check your current software version and make a note of your activation details.


1 - Remove DSN and ODBC data sources

  1. Log onto the computer as an administrator. 
  2. To open the ODBC Data Source Administrator window:
    • 32-bit Windows - Press the Windows key + R then type ODBCAD32 and click OK.
    • 64-bit Windows - Double click on C:\WINDOWS\SYSWOW64\ODBCAD32.EXE
  3. Remove any entries for Sage Line 50 within the User DSN and System DSN tabs.

    NOTE: If you installed the separate 64 bit ODBC driver, you must also remove this from within C:\WINDOWS\System32\odbcad32.exe


2 - Uninstall your software using Windows

  1. Press the Windows key + R then type Control Panel and click OK.
  2. Click Programs and Features then find and right-click the version of Sage Accounts you want to remove then click Uninstall.
  3. Reinstall the software and try to recreate the issue. 
  4. If the issue is still present, repeat step 2 to uninstall all versions of Sage 50cloud Accounts then click Next.

NOTE: Once you've uninstalled Sage 50cloud Accounts, you can either rename or delete the accounts program directory. By default:

  • 64 bit operating system - C:\Program Files (x86)\Sage\Accounts
  • 32 bit operating system - C:\Program Files\Sage\Accounts

3 - Delete shared folders

CAUTION: Sage 50 HR uses the following folders to store data. If you use Sage 50 HR you must ensure you have a backup of the data before you delete the folders. 

  • For each of the folders listed below, browse to and right-click the folder, then to delete the folder click Delete.
    Folder name
    C:\Program Files (x86)\Common Files\Sage SBD
    C:\Program Files (x86)\Common Files\Sage Line50
    C:\Program Files (x86)\Common Files\Sage Report Designer 2007
    C:\Program Files (x86)\Common Files\Sage Shared
    C:\Program Files (x86)\Sage EBanking

TIP: If using a 32 bit operating system, these folders are found within C:\Program Files instead of C:\Program Files (x86).


4 - Delete shared Sage files

NOTE: If you're logged into Windows as an administrator and you receive Access Denied messages when trying to delete files, you should disable the User Account Control (UAC). UAC must be turned back on once troubleshooting is complete. If you can't turn UAC off, restart the computer in safe mode to delete the files.

  1. For each of the files listed below, browse to the file, then to check it's a Sage file, right-click the file > Properties > Version tab > select Company Name > confirm the company name is Sage (UK) Limited or Sage.
  2. If the file is a Sage file, to uninstall it, right-click the file and choose uninstall.
    File name
    C:\Windows\Assembly\antlr.runtime
    C:\Windows\Assembly\sage.*
    If they won't uninstall, hold down the Windows key + R  and type in the following paths and remove any files and folders named sage.*
    • C:\Windows\Assembly\GAC
    • C:\Windows\Assembly\GAC_32
    • C:\Windows\Assembly\GAC_MSIL
    • C:\Windows\Microsoft.NET\assembly\GAC_MSIL
  3. Browse to C:\Windows\Microsoft.NET\assembly\GAC_MSIL and delete the following folders:
    • SgEData
    • SgELauncher
  4. Browse to C:\Windows\System32 and delete each of the files listed below:


    NOTE: If you're using a 64 bit operating system, browse to C:\Windows\SYSWOW64\

    Sage 50cloud Accounts version Files to delete
    All versions sdoEng*.*

    Where * can be anything. For example, sdoEng220.tlb

    27 S27DBC32.dll
    sg50SdoEngine270.dll
    26 S26DBC32.dll
    sg50SdoEngine260.dll
    25 S25DBC32.dll
    sg50SdoEngine250.dll
    24 S24DBC32.dll
    sg50SdoEngine240.dll

5 - Delete shared files - System 32 folder

  1. Click Computer and browse to C:\Windows\System32
    Windows 64-bit - Browse to C:\Windows\SysWOW64
  2. Click View then click Details.

    To see the View option, you may need to press Alt.

  3. Right-click any column heading then click More and select the Company check box then click OK.

  4. Delete all files with any of the following names in the Company column:
    File name
    Sage (UK) Limited
    Sage (UK) Ltd
    Sage
    The Sage Group plc
    SAGE Software Ltd

    Click the Company column heading to sort the list by company. You can then delete Sage files in batches rather than individually.

  5. Delete the following files:
    RepDes32.exe repdes.cnt
    SageBankBalances.tlb SageBankPayments.tlb
    SageBankReconciliation.tlb SageEBanking.tlb
    SageEventHandler.Config SageEventHandler.exe
    SageFolderBrowser.dll SG3D32.DLL
    sg50Ps32.dll SGAPPBAR.DLL
    SGCDLG32.DLL SGCOM32.DLL
    SGCtrlEx.dll SGDT32.DLL
    SgESchema.xsd SGHELP32.DLL
    SgHmZLib.dll SGINTL32.DLL
    SGJPEG32.dll SGLCH32.DLL
    SGLCH32.USR SGLIST32.DLL
    SGLOGO32.DLL SGOEdit.ocxv
    SGOList.ocx SGOPopDg.dll
    sgopopup.ocx SGOSize.ocx
    SGOTBar.ocx SGRegister.dll
    SGRegister.tlb SGRep32.dll
    SGSchemeDefault.dll SGSchemeManager.dll
    SGSchemeXml.dll SGSchemeXP.dll
    SGSTAT32.DLL SGSTDREG.dll
    SGStdReg.tlb SGTBAR32.DLL
    SGTOOL32.DLL SGWebBrowser.dll

6 - Uninstall .NET

NOTE: If you need help uninstalling .NET Framework, please contact your local IT support.

Starting with the highest version number, uninstall .NET:

  1. Press the Windows key + R and type Control Panel then click OK.
  2. Click Programs and Features and find and right-click the version of .NET you want to remove then click Uninstall.
    • Windows XP - Click Add or Remove Programs and find and select the version of .NET you want to remove then click Remove.
  3. Click Uninstall then click Next and click Yes.
  4. Repeat steps 2, 3 and 4 for every version of Microsoft .NET Framework.
    • If you are using Windows 7, you can't remove Microsoft .NET Framework 3.5 or below as it is part of the operating system.
    • If you are using Windows Vista, you can't remove Microsoft .NET Framework 3.0 or below as it is part of the operating system.
    • Uninstall all later versions then reinstall in the relevant order.
  5. Starting with the lowest version number, reinstall each version of .NET.

    You can download these from our miscellaneous updates article.

7 - Reinstall and further support

You have now completely removed Sage 50cloud Accounts from your computer. To check if the issue is resolved, reinstall the software and try to recreate it.

If the issue persists, to check other causes of performance issues with Sage 50cloud Accounts, please refer to article Troubleshooting Sage Accounts performance issues.

If there's a problem with the installation of the software, please refer to article, Troubleshooting Sage Accounts installations.

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