Summary
Description
Uninstalling your software doesn't automatically remove certain files and folders. This is because they’re shared and removing them can prevent other software from working.
If you need to remove all files and folders, for example to fix a problem, you can remove these manually.
NOTE: If you want to remove the software quickly, just complete step 2. This will remove the Sage software but leave behind any files that could be common to other software.
Resolution
Table of Contents
NOTE: Following these steps can prevent other Sage software from working and you may need to reinstall the other software.
Before you start
If you plan to reinstall your software, check your current version and note your activation details.
Complete the steps in all sections below to fully uninstall your software.
Remove DSN and ODBC data sources
- Log on to the computer as an administrator.
- To open the ODBC Data Source Administrator window:
- 32-bit Windows - Press the Windows key + R then type ODBCAD32 and click OK
- 64-bit Windows - Double-click on C:\WINDOWS\SYSWOW64\ODBCAD32.EXE
- Remove any entries for SageLine50 within the User DSN and System DSN tabs.
NOTE: If you installed the separate 64-bit ODBC driver, you must also remove this from within C:\WINDOWS\System32\odbcad32.exe
Uninstall your software using Windows
- Press the Windows key + R then type Add, select Add or remove programs.
- Find the version of Sage Accounts you want to remove.
- Select the three dots icon, then select Uninstall.
NOTE: Once you've uninstalled Sage 50 Accounts, you can either rename or delete the accounts program directory. By default:
- 64-bit operating system - C:\Program Files (x86)\Sage\Accounts
- 32-bit operating system - C:\Program Files\Sage\Accounts
Delete shared folders
CAUTION: Sage 50 HR uses the following folders to store data. If you use Sage 50 HR, you must ensure you have a backup of the data before you delete the folders.
- For each of the folders listed below, browse to and right-click the folder, then to delete the folder click Delete.
Folder name C:\Program Files (x86)\Common Files\Sage SBD C:\Program Files (x86)\Common Files\Sage Line50 C:\Program Files (x86)\Common Files\Sage Report Designer 2007 C:\Program Files (x86)\Common Files\Sage Shared C:\Program Files (x86)\Sage EBanking
TIP: If using a 32-bit operating system, these folders are in C:\Program Files instead of C:\Program Files (x86).
Delete shared Sage files
NOTE: If you're logged into Windows as an administrator and you receive Access Denied messages when trying to delete files, disable the User Account Control (UAC).
- For each of the files listed below, browse to the file, then to check it's a Sage file, right-click the file, then click Properties.
- Click the Version tab and select Company Name, then confirm the company name is Sage (UK) Limited or Sage.
- If the file is a Sage file, to uninstall it, right-click the file and choose uninstall.
File name C:\Windows\Assembly\antlr.runtime C:\Windows\Assembly\sage.* - C:\Windows\Assembly\GAC
- C:\Windows\Assembly\GAC_32
- C:\Windows\Assembly\GAC_MSIL
- C:\Windows\Microsoft.NET\assembly\GAC_MSIL
- Browse to C:\Windows\Microsoft.NET\assembly\GAC_MSIL and delete the following folders:
- SgEData
- SgELauncher
- The location of the following files will depend on the version of Sage 50 Accounts:
Sage 50 Accounts version Default file location 32 bit: Default file location 64 bit: Files to delete All versions C:\Windows\System32
C:\Program files\Sage\Accounts\ODBC\202x
C:\Windows\SYSWOW64
C:\Program files (x86)\Sage\Accounts\ODBC\202x
sdoEng*.*
Where * can be anything.
For example, sdoEng220.tlb
v31 64-bit - C:\Program Files\Sage\Accounts\ODBC\2025 -
C:\Program Files\Sage\Accounts\SDO\2025
v31 32-bit
C:\Program Files\Sage\Accounts\ODBC\2025
-
C:\Program Files\Sage\Accounts\SDO\2025
- v30 64-bit - C:\Program Files\Sage\Accounts\ODBC\2024 -
C:\Program Files\Sage\Accounts\SDO\2024
v
C:\Program Files\Sage\Accounts\ODBC\2024
C:\Program Files (x86)\Sage\Accounts\ODBC\2024
C:\Program Files\Sage\Accounts\SDO\2024
C:\Program Files (x86)\Sage\Accounts\SDO\2024 v29 C:\Program files\Sage\Accounts\ODBC\202x
C:\Program files (x86)\Sage\Accounts\ODBC\202x
SDBC.DLL
C:\Program files\Sage\Accounts\SDO\202x
C:\Program files (x86)\Sage\Accounts\SDO\202x
sg50SdoEngine290.dll v28 C:\Program files\Sage\Accounts\ODBC\202x
C:\Program files (x86)\Sage\Accounts\SDO\202x
SDBC.DLL
C:\Program files\Sage\Accounts\SDO\202x
C:\Program files (x86)\Sage\Accounts\SDO\202x
sg50SdoEngine280.dll v27 C:\Program files\Sage\Accounts\ODBC\202x
C:\Program files (x86)\Sage\Accounts\ODBC\202x
S27DBC32.dll C:\Program files\Sage\Accounts\SDO\202x
C:\Program files (x86)\Sage\Accounts\SDO\202x
sg50SdoEngine270.dll v26 C:\Windows\System32 C:\Windows\SYSWOW64 S26DBC32.dll C:\Windows\System32 C:\Windows\SYSWOW64 sg50SdoEngine260.dll
Delete shared files - System 32 folder
- Press Windows + E and browse to C:\Windows\System32. Or, on a 64-bit system, browse to C:\Windows\SysWOW64
- Click View then click Details.
Right-click any column heading then click More and select the Company check box then click OK. - Delete all files with any of the following names in the Company column:
File name Sage (UK) Limited Sage (UK) Ltd Sage The Sage Group plc SAGE Software Ltd Click the Company column heading to sort the list by company. You can then delete Sage files in batches rather than individually.
- Delete the following files:
RepDes32.exe repdes.cnt SageBankBalances.tlb SageBankPayments.tlb SageBankReconciliation.tlb SageEBanking.tlb SageEventHandler.Config SageEventHandler.exe SageFolderBrowser.dll SG3D32.DLL sg50Ps32.dll SGAPPBAR.DLL SGCDLG32.DLL SGCOM32.DLL SGCtrlEx.dll SGDT32.DLL SgESchema.xsd SGHELP32.DLL SgHmZLib.dll SGINTL32.DLL SGJPEG32.dll SGLCH32.DLL SGLCH32.USR SGLIST32.DLL SGLOGO32.DLL SGOEdit.ocxv SGOList.ocx SGOPopDg.dll sgopopup.ocx SGOSize.ocx SGOTBar.ocx SGRegister.dll SGRegister.tlb SGRep32.dll SGSchemeDefault.dll SGSchemeManager.dll SGSchemeXml.dll SGSchemeXP.dll SGSTAT32.DLL SGSTDREG.dll SGStdReg.tlb SGTBAR32.DLL SGTOOL32.DLL SGWebBrowser.dll
Uninstall .NET
NOTE: If you need help uninstalling the .NET Framework, contact your local IT support.
Starting with the highest version number, uninstall .NET:
- Press the Windows key + R and type Control Panel then click OK.
- Click Programs and Features and find and right-click the version of .NET you want to remove then click Uninstall.
- Windows XP - Click Add or Remove Programs and find and select the version of .NET you want to remove then click Remove
- Click Uninstall then click Next and click Yes.
- Repeat steps 2, 3 and 4 for every version of Microsoft .NET Framework.
- If you're using Windows 7, you can't remove Microsoft .NET Framework 3.5 or below as it’s part of the operating system
- If you're using Windows Vista, you can't remove Microsoft .NET Framework 3.0 or below as it’s part of the operating system
- Uninstall all later versions then reinstall in the relevant order
- Starting with the lowest version number, reinstall each version of .NET
You can download these from our miscellaneous updates article.
Next steps
You've now fully uninstalled your software.
To reinstall at any time, visit the installation hub on our help centre.
Upgrading your licence
Need a little more room? To add extra companies, users, employees or more to your software licence, leave your details and we'll be in touch.
