The Chase Debt module

Summary

How to use the Chase debt option in Sage 50 Accounts.

Description

Use the Chase Debt module to help keep on top of what your customers owe you.

NOTE: The Chase Debt option is available in Sage 50 Accounts Standard and Professional. To upgrade to use this feature, submit your details and we'll be in touch.

Resolution

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Access Chase debt

Go to Customers then select the Chase debt option

TIP: Adjusting columns or applying filters can give you the data you need without running a report. Using filters to hide records also reduces report data and increases flexibility.

Options in the Chase debt window

The due in x day(s) box

This option appears at the top of the customer list.

This setting affects how the Overdue figures are calculated. Entering a number in this box makes the Overdue column include invoices that will become overdue within that number of days.

TIP: Find out more about how payment due dates calculate in our Set default payment terms article.

Filter drop-down

This option appears at the top of the Customer list next to the Filter icon.

Filter icon, button and drop-down.

▼ Drop-down options available

All	All customers.
Custom	Presents the Search window so you can enter your own search criteria.
Outstanding	Customers that have an outstanding balance.
Overdue	Customers that have an overdue balance. TIP: Entering a number in the 'Include invoices due within the next X day(s)' field adds invoices due within that timeframe to the column.
Promised	Customers that have promised a payment. Find out more about promised payments in our Customers Credit Control article.
Disputes	Customers that have disputed items.
On hold	Customers that you flag as On Hold.
Unallocated	Customers that have outstanding SA or SC transactions.
Over credit limit	Customers whose balance exceeds their credit limit. TIP: All the customers appear in red.
1 month old*	Customers whose oldest outstanding invoice falls within the specified ageing period.
2 months old*	Customers whose oldest outstanding invoice falls within the specified ageing period.
3 months old*	Customers whose oldest outstanding invoice falls within the specified ageing period.
Over 3 months old*	Customers whose oldest outstanding invoice is older than the specified ageing period.

*If you select Period Ageing in Settings then Customer Defaults Ageing, the months are replaced with ageing periods.

TIP: To see the exact criteria that each option applies, select the required option then click Filter. This opens the Filter window.

Overdue column

The software checks the current program date then adds on the number of days entered in the Include invoices due within the next x day(s) box.

The overdue column displays the total value of all invoices that are overdue on this date.

▼ How the Invoice due date is calculated

Invoice date + number of days entered in the Payment Due Days box in the Credit Control tab of the Customer Record.

Follow up column

This shows the customer's next follow-up date. This is the earliest date that appears in the Communications tab of the Customer Record.

TIP: For the latest follow up date to appear, delete the communications with the earlier follow-up dates.

Solution Properties

Solution ID: 200427112224653
Last Modified Date: Wed Jul 02 13:24:20 UTC 2025
Attributes: Product Details
Modules: Customers
Modules: Suppliers
Modules: Contact Management
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