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Error Report Designer - Text appears on preview but doesn't print

Created on  | Last modified on 


If you have text appear on a preview, but not show on your print, follow this article to resolve it.


When adding a text box in Report Designer, the text appears correctly on the Preview window but doesn't print.


This occurs when using Arial with font size 22 or 65 or above, and Times New Roman with font sizes 20, 22 and 28.


To resolve this, try the following:

  • Try an alternative font. Although Arial and Times New Roman are affected, some fonts such as Tahoma work correctly.
  • If possible, reduce the font size.
  • Create the text in the required font size in other software, such as Word and save the text as an image file. Then add the image to the Sage document.


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