Skip to content
logo Knowledgebase

Error Report Designer - Text appears on preview but doesn't print

Created on  | Last modified on 

Summary

If you have text appear on a preview, but not show on your print, follow this article to resolve it.

Description

When adding a text box in Report Designer, the text appears correctly on the Preview window but doesn't print.


Cause

This occurs when using Arial with font size 22 or 65 or above, and Times New Roman with font sizes 20, 22 and 28.

Resolution

To resolve this, try the following:

  • Try an alternative font. Although Arial and Times New Roman are affected, some fonts such as Tahoma work correctly.
  • If possible, reduce the font size.
  • Create the text in the required font size in other software, such as Word and save the text as an image file. Then add the image to the Sage document.

Image

Simple, automated and all in one place
Manage your employees’ taxable benefits easily and accurately, with online submissions to HMRC. Deadline for P11D submission is July 6 2022.

Find out more >


Image