Missing invoices, orders or records from a list

If a record is missing from a list, please refer to the following steps:

Check no search is applied

Above the first column, check the Apply or remove last used filter option . A red no entry sign indicates a search is applied. To remove the search, click the option.

 

Not all modules has the search option. If the option doesn't show, please continue to the next section.

Re-sort into account reference order

To re-sort, click the first column heading. If the list is already sorted by the first column, click a different column heading then to refresh the sort, click the first column heading again.

Backup, then ReIndex and compress the affected module

If the issue persists, first backup your data, then reindex and compress the affected module.