Missing invoices, orders or records from a list

A record can be missing from a list for a few reasons.

Check no search is applied

1. Above the first column, check the Apply or remove last used filter option . 

   A bin symbol indicates there's a search applied so some transactions can be hidden from view. You'll also see the number of records displayed.

2. To remove the search, press the filter option.

Not all modules have the search option. If the option doesn't show, continue to the next section.

Re-sort into account reference order

A small triangle in the column heading indicates the window is sorted by that column. If the triangle points down, the column is sorted in ascending order. If the triangle points up, the column is sorted in descending order. 

1. To re-sort, press the first column heading. For example, A/C.
2. If the list is already sorted by the first column, press a different column heading.
3. To refresh the sort, press the first column heading again.

Backup, then ReIndex and compress the affected module

If the issue persists:

1. First back up your data, then reindex and compress the affected module.

• Transactions missing from Transactions window
• Transactions missing from activity window
• Transactions missing from the bank reconciliation window