Troubleshooting problems with an existing bank feed

What to do if you're having problems with your existing Sage 50 Accounts bank feed.

Check the bank feed status

Before troubleshooting problems with your bank feed, check our status page for any issues with the service. 

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Common bank feed problems

• No new transactions appear when I refresh the feed
• Duplicate transactions in the bank feed
• Missing transactions in the bank feed

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Other bank feed problems

1. Restart the computer that holds your data.
2. Wait five days, then retry your bank feed.
3. If after five days you still experience the problem, disconnect and reconnect your feed.
   Disconnect and reconnect my bank feed v29.2 or above
   Disconnect and reconnect my bank feed v29.0 or below

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Issue persists

If the problem persists after reconnecting, contact support.