Table of contents How does salary payments work? Can I connect more than one bank account? Are there any limits on the amount of money or number of transactions? How quickly will my employees get paid Does Salary payments support Bulk and Batch Payments Can I schedule future dated payroll payments? What happens if one or more payments have failed? Do I need to add my employees to my online banking before using Salary payments What will my employees see on their bank statement when I make the payments? How do I see the status of my payments in Sage Payroll? How quickly will my employees get paid? How do I disconnect Salary payments in Sage Payroll? Can I delete a bank account? What do I do if I don't have the bank details necessary to authorise a payment?
To see more general frequently asked questions related to Salary payments, see Salary payments FAQ. How does salary Payments work? Once you enable and configure the Salary payments feature, the process of paying employees is simple and straightforward: - Connect your business bank account in Sage Payroll via Crezco
- Set employees’ payment method to Salary payments
- Complete your Pay Run in Sage Payroll
- Submit the wages for payment
- An individual with bank access authorises the payment in their banking app or online banking software
- Funds transfer from the business bank account and wages paid directly into the employees bank account
Can I connect more than one bank account? No, however this functionality will be available soon. Are there any limits on the amount of money or number of transactions? Yes. All banks will typically cap the volume of transactions and the total amount you can transfer per day through the Faster Payments network. Check with your bank to confirm these. How quickly will my employees get paid? Crezco will process Salary payments If funds are available in the employer bank account. They process this through open banking in near real time using Faster Payments. Does Salary payments support Bulk and Batch Payments? Yes. This is based on your business bank accounts requirements. Check with your bank to confirm these. Bulk payments only require a single login to authorise funds from your business bank account to pay your employees. Batch payments (also known as chaining payments) require multiple logins to authorise each batch. For example, if your bank offers bulk for up to 10 transactions and you’re paying 25 employees. You’ll need to authorise three batches of payments: - Batch one - The first 10 employees
- Batch two - The next 10 employees
- Batch three - The remaining five employees
Can I schedule future dated payroll payments? Yes. Sage Payroll can support both same-day payments and the ability to schedule payments for a future date. What happens if one or more payments have failed? Typically, the most common cause of failed payments is insufficient funds in the employer bank account. Sage Payroll will display an error message when you authorise a payment. You’ll also receive an email. We recommend you’ve reviewed the daily limits for your bank account and are aware of any banking rules before paying employees in Sage Payroll. You can check these at support.crezco.com/banking-compatibility. Do I need to add my employees to my online banking before using Salary payments? Yes. If your bank has confirmation of payee enabled, make sure the below details in Sage Payroll match the setup on your online banking. If they don't, your payments can fail. - Name
- Sort code
- Account number
What will my employees see on their bank statement when I make the payments? Employees will see your business name as the Payer, along with the payment reference and wages paid for their relevant pay run. You’ll also receive emails when payments are either successful or have failed. How do I see the status of my payments in Sage Payroll? You can check the status of your payments from the Salary payments section of the relevant Completed Pay Run screen. How quickly will my employees get paid? If sufficient funds are available from the employer bank account, Crezco will process Salary payments through open banking in near real time using Faster Payments. How do I disconnect Salary payments in Sage Payroll? You can stop using Salary payments to pay employees through Crezco via Sage Payroll at any time. If you want to disconnect for your business: - Log in to Sage Payroll.
- Select Settings and select Salary payments.
- From the Enable Salary payments section, select ON toggle and it will change to OFF.
- Select Save.
You can reconnect your company to Salary payments at any time. Can I delete a bank account? No, however this functionality will be available soon. What do I do if I don't have the bank details necessary to authorise a payment? You will soon be able to send an Authorisation link. |