If you don't receive a push notification, either you: - Haven't enabled notifications for Sage Verify on your device, or
- You didn't select to allow notifications when you set up Sage Verify
Check your device notification settings Devices such as mobile phones allow you to set which apps can send you notifications. If you've got notifications disabled for the Sage Verify app, it can't show your login push notifications. Check that your device notification settings allow notifications for the Sage Verify app. For help with doing this, go to: Once you've updated your notification settings, try to log in again and see if you receive the push notification. If notifications were already on, or you enabled them and still don't receive a notification, continue to the Sage Verify setup section.
Sage Verify setup Open your Sage Verify app and check your email appears with a six-digit code that changes every 30 seconds. If it does, this confirms that your 2FA account is in the Sage Verify app. In this case, skip ahead to the reset and set up section. Where your account isn't in the app with a six-digit code, the Verify app can't provide a notification. This is because your Sage account isn't set up in it. If you had set this up previously, it's since been deleted. Remove 2FA from your account, then set it up again ensuring you select 'Allow notifications'. Reset and set up When you first set up Sage Verify for 2FA, a prompt asks if you want to allow notifications. If you selected 'Don't allow' at that point, the Sage Verify app isn't able to display push notifications from the 2FA service. This is even if your device notification settings allow Sage Verify notifications. To resolve this, you need to set up Sage Verify again, and select to Allow notifications when the prompt appears. For help with doing this, follow the enable notifications for Sage Verify after setting up without them article.
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