Solution Properties
Solution ID:
251028084406913
Last Modified Date:
Tue Oct 28 08:56:58 UTC 2025
Taxonomy Path:
Case category//How do I...//backups/file maintenance
Author:
[email protected]
Missing backups in Backup Manager
Description

Once you set up a backup schedule, you can manage your backups and see your check data results for all companies. 

Cause
Resolution

Missing backups

If your backups don't appear in Backup Manager or the backup folder, try the following:

  • Check permissions on the backup folder
  • Check the backup folder isn't read only
  • Set up the scheduled backup on the server computer rather than the client computer
  • If you have multiple drives on your server, check them for the backup
  • If you have multiple drives on your server, change the backup path to another drive
  • Try disabling the antivirus software

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