The Balance shows transactions you entered manually in Sage Accounting.

The Bank Balance comes from your bank feed.

A mismatch happens if transactions are missing, duplicates exist, or unprocessed transactions remain. Fixing this ensures accurate, reliable financial data.

Follow these steps to resolve a mismatch:

1. Review your bank feed to identify missing transactions.
2. Process all unprocessed transactions in your bank feed.
3. Review your bank activity to make sure you're not duplicating any processing.
4. Resolve any duplicate transactions in a bank feed.
5. Resolve missing transactions in a bank feed.
6. Contact our customer support team for further help if the issue continues.