You're creating a new user, or adding Sage Copilot access to an existing user and you see this error:

If you have a single-user licence and this sole login is having the issue. Use these steps. Disconnect a company from your Sage account. If you have multiple logins however, you'll need to increase your licence limit for Sage Copilot. Leave your details, and we'll get in touch to increase your Copilot users.