ERROR: Unable to grant Copilot access to this user. You have reached your licence limit

Solution Properties

Solution ID:

241010142904950

Last Modified Date:

Fri Oct 24 10:46:58 UTC 2025

Taxonomy Path:

Case category//How do I...//an integration

Author:

ERROR: Unable to grant Copilot access to this user. You have reached your licence limit

Description

You're creating a new user, or adding Sage Copilot access to an existing user and you see this error:

Cause

Resolution

You'll need to increase your licence limit for Sage Copilot. Leave your details and we'll get in touch to increase your Copilot users.

[BCB:366:UKI - training sales:ECB]

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