You can resync the data if there are no names in the receivable section of transactions.

Disconnect from CCRI 

1. In Sage 50 Accounts, click Connected Services then click Satago settings.   NOTE: In v29 click Settings then Satago settings.
2. Click Disconnect.

3. Click Yes to continue.

4. Disconnect Connected services.
5. Reconnect your Sage Account and then set up CCRI again.  NOTE: Log in as Manager to reconnect.

If the issue persists, continue to the next section to Manually resync.

Manually resync

You can force a manual resync, which will update new data in the Satago portal.

 NOTE: Once the sync is complete in Sage 50 Accounts, the changes can take some time to appear in the Satago portal.

1. Open Sage 50 Accounts.
2. Click Connected Services then click Satago settings.  NOTE: In v29 click Settings then Satago settings.

3. Click Sync data now.

If the issue persists, continue to the next section to Create a new test invoice.

Create a new test invoice

1. Click Invoices and credits then click New invoice.
2. Enter test information for any customer and product.
3. Resync the data again using the Manually resync steps above.
4. Delete the test invoice.