The pension scheme you're currently using hasn't had the pay frequency applied.

To apply the pay frequency to the pension scheme:

1. Select Pensions from the menu bar
2. Next to your People's Pension scheme, select Edit Pension.
3. Select the Scheme frequency that matches the payroll you're currently running.
4. Select Save.

Run your payroll as usual. You'll no longer get the message when running this pay frequency.

This is because you pay the employee in a weekly pay run, but the pension scheme has a monthly scheme frequency.

You can change the TPP scheme frequency to match the pay run you're running.

 NOTE: Only do this if you aren't going to use the existing pay frequency. For example, the scheme is monthly, but you only have a weekly payroll. Otherwise, you need to set up an additional TPP scheme.

Read our guide Add The People's Pension Scheme.

This is because the employee is a member of a Monthly pay run, but the pension scheme is a weekly scheme frequency.

You can change the TPP scheme frequency to match the pay run you run.

 NOTE: Only do this if you aren't going to use the existing pay frequency. For example, the scheme monthly, but you only have a weekly payroll. Otherwise, you need to set up an additional TPP scheme.

Read our guide Add The People's Pension Scheme.

We've established a mismatch between information within the employee record and information held at The People's Pension.

Read our guide Error: Opt in Date is incorrect for The People’s Pension (TPP) submission.

Worker group refers to the Group Identifier. This is used in your Peoples's Pension Scheme set up. The information you have set up in Sage doesn't match the information at TPP.

Solution:

1. Go to the Pensions tab, next to your People's Pension select Edit Pension.
   You'll see the group or groups you have set up.
2. Select View/Edit in each until you find the Group Identifier named in the error.
3. Change it to match the Group Identifier at TPP.
4. Select Next, and Save.
5. Select Save.

Try the submission from payroll again.

If you have any difficulty, contact The Peoples Pension.

This means the employee is with TPP in the Employees tab, Workplace Pensions tab. However, in the pay run Edit Pay screen, they're assigned a Stakeholder pension.

Solution:

1. Select the Pay Runs tab and select the affected pay period.
2. Select the Edit Pay Run button, and tick "I understand the impact of editing a pay run". Select Confirm.
3. In the Deductions section, select the X on the left of the Stakeholder Pension.
4. In the bottom right of the Deductions section, select Opt In.

Fill in the required information. For a detailed explanation of the information required, read our article Processing an opt-in request.

There's a problem within the submission file. We will need to correct this. Contact Sage support and quote the error message. 

Marking a submission as completed

This message means you have earlier non-submitted pension files. Submit pension files to The People's Pension in date order.

If you don't need to submit the earlier pension files, contact Sage support. We can mark the earlier files as completed for you.