| | Description | Errors can appear when submitting RTI (Real Time Information) data to HMRC. Use this guide to resolve those errors. Each error covers: |
| Resolution | Before you beginYou may need your login details for the HMRC portal, or to call HMRC to make changes on their systems.
Check your employee's personal details with the records in your payroll system. This happens due to: -
A special character, for example ~ @ # $ [ \ ] ^ _ { } that HMRC cannot accept -
A piece of mandatory information is missing from your Payroll data To resolve this error check for spaces and special characters in the employee's name, address, and NI fields. To do this: -
Select Employees then the employee name you want to check. Do this for each employee included in the submission for this pay run. -
On the Employee Details tab, select Edit. -
In the Personal Details section, make sure the employee's NI number is correct. Remove any spaces from the start or end of the text. -
Select the Forename and Surname fields. Remove any spaces from the start or end of the text. -
In the Contact Details section, select each field that contains the employee's address. Remove any spaces from the start or end of the text. -
If there is nothing in the Street 2 field, you will need to enter the missing details. This may mean splitting the house number and street name if they are both included in the Street 1 text field. For example: Street 2 = 10. Street 2 = Holly Avenue. - Check the Postcode. An odd character such as the letter O instead of a zero will cause this issue. Check for double spaces between the numbers.
Once you've made the changes to the employee record, select Save. Re-try the submission. If the issue continues: Check there are no special characters or spaces at the start or end of your business address. To do this: -
Select your business name from the top right corner of SBC Payroll. -
Select Manage Business Account. -
Select each field that contains details of the business address. Remove any spaces from the start or end of the text. -
Select Save. Re-try the submission. This occurs if you refund an amount through a pay run, but the amount is greater than the year-to-date total. For example: An employee’s pension year-to-date total is £20. You refund them £30 in a pay run. HMRC won't accept a value of -£10. Run the p11 and check if the brought forward values are correct: -
From the Year End tab, in the Tax year to report on drop-down, select the relevant tax year. -
Select Review Employee Pay (P11), then View P11 for all employees. -
Check that the opening balance information is correct. Check there are no missing periods that you can’t account for. -
To correct an opening balance, select Employees. Highlight the employee you need to amend. -
Select the Opening Balance tab and correct the values.  NOTE: Opening balances only display if you entered them during the setup process.
This means there is a special character in the submission HMRC won't accept. For example ~ @ # $ [ \ ] ^ _ { } Check for spaces and special characters in the employee's name, address, and NI fields. To do this: -
Select Employees then the employee name you want to check. Do this for each employee included in the submission for this pay run. -
On the Employee Details tab, select Edit. -
In the Personal Details section, check the employee's NI Number is correct. If the NI number is correct, remove any spaces from the start or end of the text. -
Select the Forename and Surname fields and remove any spaces from the start or end of the text. -
In the Contact Details section, select each field that contains the employee's address. Remove any spaces from the start or end of the text. -
If there is nothing in the Street 2 field, enter the missing details. This may mean splitting the house number and street name currently in the Street 1 text field.
For example: Street 2 = 10. Street 2 = Holly Avenue. -
Select Save. Re-try the submission. If the issue persists: Check there are no special characters or spaces at the start or end of your business address. To do this: -
Select your business name from the top right corner of the SBC Payroll screen. -
Select Manage Business Account. -
Select each field that contains details of the business address. Remove any spaces at the start or end of the text. -
Select Save. Re-try the submission. HMRC will not accept certain submissions from a previous tax year. HMRC can help with manual submissions of payroll information for a previous tax year. Contact HMRC’s Employer Helpline on 0300 200 3200. This occurs if the Accounts Office Ref or PAYE Reference in SBC Payroll is not correct. To resolve this error: -
Select Settings. -
Select Payroll Settings. -
Check the Accounts Office Ref or PAYE Reference field. -
Select Save. Re-try the submission. This occurs when HMRC aren't expect RTI submissions for the PAYE scheme. It can mean that your online services account need activating for PAYE submissions. If you are acting as an agent, this needs authorising by your client. Sometimes HMRC will close PAYE schemes that have had no activity for some time. To resolve this: Contact HMRC’s Employer Helpline: 0300 200 3600 and ask them to activate your account. If you are submitting as an agent, contact HMRC’s Employer Helpline: 0300 200 3600. Check your agent services account is set up. This means HMRC aren't expecting this employer to start filing RTI returns until a later date. To resolve this: Contact the HMRC’s Employer Helpline on 0300 200 3200. Ask them to set your RTI start date to the correct date. This means HMRC have not received submissions for your company. This error message indicates that there have been £0 RTI submissions for a period of at least three months. If this happens, HMRC can close the company’s payroll scheme. To resolve this: Contact the HMRC’s Employer Helpline on 0300 200 3200. This means that the Corporation Tax Reference is incorrectly in your program. To update the Corporation Tax reference: -
From Settings, choose Payroll settings. -
Enter the correct Corporation Tax Reference in the relevant field. -
Select Save. Attempt your submission again. If you are not sure of your COTAX Reference, please contact HMRC on 0300 200 3200. You submitted an EPS (Employer Payment Summary) to HMRC to make them aware there is no payment due. The submission is happening before the 5th of the tax month. [BCB:299:UKI - Personal content block - Dane:ECB][BCB:276:UKI - hide back button:ECB] |
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