Leavers still showing
Description

It's possible for a leaver to remain on the employee list even after running their final pay run. This happens if the Full Payment Submission (FPS) doesn’t include their leaver status.

The most common reason is that you’ve entered the employee’s leave date after completing their final pay run. If so, the next FPS will include their leaver details when you process the pay run and remove them from the list.

Cause
Resolution

Ensure the employee record shows the correct leaver details and status.

To check the leaver details

  1. Select Employees from the menu bar and choose the relevant employee.
  2. Under Employment Details, check you entered the Finish Date
  3. Go to Previous tax details at the bottom of the record. Ensure the Starting Basis says This is an existing employee.
  4. Select Save.

If the Previous tax details show a different Starting Basis:

  1. Under Employment Details in the employee record, remove the Finish Date.
  2. Change the Starting Basis to This is an existing employee. Select Save.
  3. Select the employee again and re-enter the Finish Date.
  4. Select Save.

You can now print their P45. The employees leave information submits to HMRC on the following pay run. The employee will disappear from the list.


The issue persists after your next successful FPS

If the leaver is still showing after your next successful FPS, the Filter options or leave date can sometimes be the reason.

  1. Select Employees from the menu bar then Filters.
  2. De-select the Include employees who have left checkbox.
  3. Select Apply.

If the employee still appears:

  1. On the Employees tab, check the Status of the employee.
  2. If it shows as Leaving, select the employee.
  3. Check if the Finish Date is in a previous tax year. If so, send a Supplementary FPS from the Year End tab for the corresponding tax year.

For more help, contact our support team.

Steps to duplicate
Related Solutions

Export or print the P45