This issue occurs when Sage 50 Accounts runs in compatibility mode for Windows 8. 

NOTE: This can also cause an issue when running your bank reconciliation.  

Stop Sage 50 Accounts running in compatibility mode

1. Close Sage 50 Accounts.
2. Right-click Sage 50 Accounts Desktop Icon, then click Properties.
3. Click the Compatibility tab, then clear the Run this program in compatibility mode for: check box.
   TIP: If the check box is already clear, select the check box, and then clear the check box again. 
4. Re-open Sage 50 Accounts.

Restart the Sage Services

Follow the steps in our stopping and restarting the Sage data services article.

Issue persists

We recommend you uninstall and reinstall Sage 50 Accounts.

Follow the steps in our How do I do a standard uninstall of Sage 50 Accounts? article.