This communication was sent 09 June 2022.

Notice 22-FO | 09 June 2022

We wrote to you last year in relation to our decision to withdraw support for Sage 50 Manufacturing software from 1 October 2021. Please note, if you no longer use the software, you can disregard this message.

In all of our messages to date, we outlined that with effect from October 2020 we would no longer test the integration of the Sage 50 Manufacturing software with any new releases of Sage 50cloud Accounts.

As you have Sage 50 Manufacturing registered, we reached out last year to let you know that we'd identified an issue when Sage 50cloud Accounts v28 is installed, you can find out more here.

With the upcoming release of Sage 50cloud Accounts v28.1 we’ve identified a further matter which prevents the manufacturing solution from working. On opening the program users will be presented with a message:

“Could not logon to Sage 50 Accounts. The following error was returned by the Sage 50 Accounts Program”.

Unfortunately, we have been unable to identify a suitable workaround and as Sage 50 Manufacturing is now retired from our product range, we are not able to resolve this issue.

Whilst we always recommend updating to the latest version of Sage 50cloud Accounts, at this time we strongly urge you not to upgrade to any version higher than 27.2 if you are still using your Manufacturing software. We recommend you seek an alternative solution for your manufacturing software to ensure you can benefit from future versions of Sage 50cloud Accounts.

If you are currently running Sage 50cloud Accounts v26 or below and wish to upgrade to v27, please visit our installation help article which explains what you need to do.