 NOTE: This guide is for employee users. If you are the employer or an accountant, use our alternative guide, Employee hasn't received their welcome email.
When your employer sets you up for Sage Employee Online Services, they'll send you a welcome email inviting you to use the service so you can view your payslips online. This email allows you to set up your access to Sage Employee Online Services. If you haven't received this welcome email, check with your employer that they have sent it. If you have a welcome email but it has expired, contact your employer directly to resend this to you.
If your employer hasn't sent a welcome email yet, then ask them to send you one and wait for this to arrive. Once you receive the welcome email, you can follow our steps on how to activate your access to Sage Employee Online Services. This welcome email can only be sent by your employer, not Sage.
If they have then don't worry, you can try these steps to resolve why you do not have the welcome email. - Check your junk or spam folder
- Ensure your email security does not block the email addresses:
- Check with your employer that they have entered the correct email address for you when they set you up. It could be that the email address they entered has a mistake, or they used a different email address. If it is wrong, they can set you up again with the correct email address to send you the welcome email. If it is correct, they can resend the welcome email if required.
Once you have your welcome email, you can follow our steps on how to activate your access to Sage Employee Online Services.
If your welcome email has expired, you'll need to contact your employer to resend you another. Only they can resend you this welcome email.
If you have made all these checks and can't see why you don't have the welcome email, contact your employer so they can look into this for you. [BCB:183:Oli Footer CB with feedback:ECB]
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