To resolve why your employee doesn't have a welcome email, make the following checks.

Check their email address

Check the email address has been entered correctly when you set up the employee. They might expect the welcome email to a different address.

1. Log in to Sage 50 Payroll.
2. Open the relevant employee's record, then click the Analysis tab.
3. Delete the email address under the Online Services heading.
4. Clear the checkbox beside Enable Documents, then click Save.

Check junk or spam folder

Ask your employee to check their junk or spam folder and check their email security doesn't block the email address: 

• [email protected]
• [email protected]
• [email protected] 

Resend the welcome email

If the email address is correct, you can resend a welcome email to the employee. This is also handy to do if a welcome email has expired.

Delete the employee

If the issue persists, you can delete the employee from the online portal and then re-upload their payslips. Publishing one or more payslips triggers the sending a new welcome email.

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