Solution Properties
Solution ID:
211115160229983
Last Modified Date:
Wed Sep 20 11:16:07 UTC 2023
Taxonomy Path:
Case category//How do I...//processing
Author:
[email protected]
Problem downloading my payslip/P60 - Sage HR Online Services
Description

If you can't download a payslip or P60 that is listed on Payslips & P60s on your profile or an employee's profile try the troubleshooting steps below.

Cause
Resolution

Are you using a mobile phone?

Yes I am
If you're using a mobile phone to download your payslips, you should use the Sage HR app to access your payslips, not your mobile Internet browser e.g. Safari.

NOTE: Clicking download on a mobile Internet browser may not work on some mobile browsers, for example, Safari on an iPhone.

Once you have downloaded the Sage HR app, you can view and download your payslips on your phone.

TIP: If you're having issues downloading payslips using the Sage HR app use our alternative Sage HR app guide.

No I'm not

If you're using a computer or tablet to download your payslips and P60s, move on to the next section.

Clear cache/cookies

Clearing the cache, cookies and temporary Internet files in the Control Panel and browser.

Make sure Internet browser pop-up blockers are disabled

We also recommend ensuring any pop-up blocker in your Internet browser is disabled, for example in Google Chrome.

Try a different Internet browser

If you use, for example, Microsoft Edge, try logging into Sage HR Online Services and downloading your payslip in Google Chrome or Firefox etc.

If you are using the Sage HR app, try logging into Sage HR Online Services on a computer or mobile Internet browser to see if they download that way.

Try different methods of downloading

There are four ways to download a payslip or P60.

Option 1 - Computer or tablet only

You can select the payslip(s) then click the Download button.


Option 2 - Computer or tablet only

You can also click on the three dots on the relevant payslip, then click Download

Option 3 - Computer or tablet only

You can click on the three dots, click View then click Save as PDF.



Option 4 - Phone only

Download and log in to the Sage HR app on your phone. You can view payslips there and tap Share for your mobile sharing and saving options. For example, you can save it to your phone, or email it to yourself.




Visit, View and download payslips on the Sage HR app, for more details.

Issue persists?

If you still can't download the payslip or P60, you can ask your payroll administrator to re-upload the payslip.

[BCB:183:Oli Footer CB with feedback:ECB] 



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