When troubleshooting, you can clear the cache and cookies on your computer. Here’s how to do it for your web browser.

Clearing cookies from a web browser

Chrome

1. In the address bar, type chrome://settings/clearBrowserData and press Enter.
2. From the Basic and Advanced tabs, select the following:
   • Browsing history
   • Download history
   • Cookies and other site plug-in data
   • Cached images and files
3. Choose the period of time from the Time range drop-down, or to clear all items, select All time.
4. Select Clear Data.
5. Close and re-open the browser.

Firefox

If you can't see the menu bar in Firefox, press the Alt key on your keyboard.

1. Open the History menu and click Clear recent history.
2. From the Time range to clear drop-down, choose the required range or choose Everything.
3. From the Details drop-down, choose the items to clear or select All items.
4. Select Clear now.
5. Close and re-open the browser.

Microsoft Edge

1. In the top right corner of the browser, click the ellipsis  icon.
2. Select History then click the ellipsis icon in the history tab.
3. Select Clear browsing data.
4. Select All time from the drop-down box.
5. Select Clear now.
6. Close all browser windows, then open the browser again.

Clearing the browsing history in the Control Panel

• Press the Windows button + R, enter inetcpl.cpl, then under browsing history, click Delete
  

 NOTE: Once you click delete, another window appears. Select all checkboxes before you click delete, then restart your computer.