When troubleshooting, you can clear the cache and cookies on your computer. Here’s how to do it for your web browser.

Clearing cookies from a web browser

Chrome

1. In the address bar, type chrome://settings/clearBrowserData and press Enter.
2. Select All time.
3. Select the following:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
4. Select Delete data.
5. Close and re-open the browser.

Firefox

If you can't see the menu bar in Firefox, press the Alt key on your keyboard.

1. Open the History menu and click Clear recent history.
2. From the When dropdown, choose Everything.
3. Choose the items to clear or select All items.
4. Select Clear.
5. Close and re-open the browser.

Microsoft Edge

1. In the top-right corner of the browser, click the ellipsis  icon.
2. Select Delete browsing data.
3. Select All time from the Time range dropdown box.
4. Select Clear now.
5. Close all browser windows, then open the browser again.

Clearing the browsing history in the Control Panel

• Press the Windows button + R, enter inetcpl.cpl, then under browsing history, click Delete