Before an employee can log into Online Bureau (known as Sage Employee Online Services to them) they need to set up their access from their welcome email. You can resend them a welcome email. This is useful for when:

• The employee says they hasn't received a welcome email 
• The employee's welcome email has expired

Follow the steps below to resend a welcome email.

1. Log in to Online Bureau.
2. Click on the Employees tab at the top, then click View employee list.
3. Find the relevant employee and click on them to view their profile.
4. Click Resend a welcome email.
   
   
   

A new welcome email is sent to the employee to set up their access to log in to this company.

No resend welcome email option?

If you have no option to resend a welcome email, check the Employee status. 

When an employee shows as an On-boarded this means the employee has already accessed the portal before. Therefore there's no need to resend a welcome email.

It's most likely that they will just need to reset their password. 

Have the employee add the following email addresses to their safe senders or equivalent list before they reset their password.

•  [email protected]
• [email protected]
•  [email protected]
• [email protected]