There are a few different ways to post customer receipts, depending on where you are in the software.  

1. Go to Bank accounts or Customers then select Customer receipt.
2. Complete the Customer Receipt window as follows:
   
   

   ▼ Bank Details

   Bank A/C	From the dropdown list, choose the bank account you want the receipt to post to.
   Name	Once you choose the bank account, the name from the bank record appears here.
   Balance	When you choose the bank account, the balance from the bank record appears here.

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   ▼ Customer Details

   Account*	From the dropdown list, choose the customer account you want to post the receipt to. Selecting a customer account displays all outstanding transactions for that customer in the transaction list.
   Name	Select the customer account to display their name from the customer record here.
   Balance	When you choose the customer account, the balance from the customer record appears here.

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   ▼ Receipt Details

   Date*	Enter the receipt date in this box.
   Reference	Enter the reference for the customer receipt. This can be up to 30 characters.
   Ex. Reference	Enter an extra reference if required - v28.1 and above.
   Amount	Enter the amount of the customer receipt.
   Rate	Foreign trader only - Enter the required exchange rate for the payment.

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   ▼ Transaction list

   Show	From the dropdown list, choose if you want to show the following: All - All outstanding transactions appear Due - Transactions with a date on or after the payment due date appear Date Range - Outstanding transactions within the dates in the 'From' and 'To' fields appear
   List Invoice/Credit by item line	Select this to list the invoices by each item line rather than a grouped transaction. For VAT Cash accounting, apportion receipts across each item line on multi-line invoices. This ensures the VAT values are accurate.
   No.	Displays the transaction number for that transaction line.
   Type	Indicates the type of transaction: SA - Sales payment on account SI - Sales invoice SC - Sales credit SP - Sales payment
   A/C	Displays the Customer account reference for that transaction line.
   Date	Displays the transaction date for that transaction line.
   Due on	The due date of any transaction for that transaction line.
   Ref	Displays the reference for that transaction line.
   Ex.Ref	Displays the Ex Ref for that transaction line.
   Department	Displays the department for that transaction line. NOTE: Departments aren't available in Sage 50 Accounts Essentials.
   Details	Displays the details for that transaction line.
   T/C	Displays the tax code for that transaction line. This shows as 'n/a' if the List Invoice/Credit by item line checkbox is clear.
   Amount	Displays the gross amount for that transaction line.
   Disputed?	Shows 'b' if the invoice has a Dispute flag. NOTE: The Dispute option is available in Sage 50 Accounts Professional.
   Country of VAT	Select the country the product is to ship to.
   Report Type	Select one of the following for One Stop Shop (OSS) or Import One Stop Shop (IOSS): Union OSS - Use if you're in the Republic of Ireland or Northern Ireland and trading with an EU consumer. It's the only option available for the Republic of Ireland Non-Union OSS - Use this for services supplied to an EU consumer by a non-EU supplier IOSS - Use this for distance selling of goods up to €150 to an EU consumer by a non-EU supplier
   Receipt	Enter the value the customer has paid for each transaction in the list. Use the 'Pay in Full' option to enter the full value of the invoice Use the 'Wizard' option to allocate invoices and credits Use the 'Automatic' option to pay the oldest invoices first
   Discount	If there's a discount on the invoice value, enter the value of the discount here.
   Discount inc. VAT?	This box appears when entering a discount. Select this checkbox to include VAT when posting a sales discount. This can be useful when posting a prompt payment discount.
   Bank charge A/C	If you're applying bank charges, this is the default account to record bank charges.
   Cur	If you use Foreign Trader, this is the bank charge currency. NOTE: Foreign Trader is available in Sage 50 Accounts Professional.
   Bank charge	If a bank charge applies, enter it here.
   Analysis Total	This is a rolling total and updates each time you enter a value against a transaction.

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   ▼ Options

    

   Clear form	Clears all the details and values.
   Pay by card	If you use Opayo (formerly Sage Pay), you can pay the customer receipt online by card.
   Pay in full (F3)	This automatically enters the full value of an invoice in the 'Receipt' column.
   Wizard	There are four options within the Wizard: Pay invoices - Enter the cheque details to populate the relevant boxes automatically Allocate all credit notes to invoices - Use to allocate the values on all outstanding credits to outstanding invoices Allocate payments on account to invoices - Use this option to allocate the values on all outstanding payments on account to outstanding invoices Post a payment on account only - Enter cheque details to populate the values automatically. This option doesn't allocate values to invoices
   Automatic	Enter a value in the 'Amount' field, then select this option to distribute the amount automatically against the outstanding invoices. It allocates the value against the oldest outstanding invoices first.
   Department	To change the department you want to allocate the sales receipt to, use this option. NOTE: Departments aren't available in Sage 50 Accounts Essentials.
   Fund	This option is only available when you have charities enabled. To choose a 'Fund' to allocate the sales receipt to, select this option. NOTE: Charities aren't available in Sage 50 Accounts Essentials.
   Print list	This option prints the information in the window to a printer.
   Send to Excel	This option sends the information in the window to Microsoft Excel.

3. Press Save then Close.

Sending a customer a receipt for their payment

As Sage 50 Accounts doesn't process card payments, it can't send customers a receipt for their payment. Your payment provider can offer this facility, or you can generate a customer statement from Sage 50 Accounts.