ERROR: 'The sync did not complete successfully' or 'The download did not complete ...'

Solution Properties

Solution ID:

200427112539556

Last Modified Date:

Mon Feb 02 11:55:36 UTC 2026

Taxonomy Path:

Case category//I have a problem with...//banking/reconciliation

Author:

[email protected]

ERROR: 'The sync did not complete successfully' or 'The download did not complete ...'

Description

When trying to download transactions via bank feeds, one of the following errors can occur:

'Error - the sync did not complete successfully'

'Error - The sync did not complete successfully. In order to use this feature, you must update your Sage 50 Accounts SDO to version 27.2.664.0'

or

'Error- The download did not complete successfully'

An issue with the Sage Data Services can cause this. To fix it, restart the Data Services.

Cause

Resolution

[BCB:353:UKI - New DSM:ECB]

Restart the Sage Accounts Data Service

If you haven’t updated your software recently, or if it persists after installing an update, stop and restart the Data Service.

Stop the Sage Accounts Data Service

Follow these steps on the computer or server where your Sage 50 Accounts data is held. We recommend that you run the services as an administrator.

Press the Windows Key + R on your keyboard and enter Services.msc then press Enter.
Right-click Sage 50 Accounts Service and press Stop.
Right-click Sage 50 Accounts Control and press Stop.

Restart the Sage Accounts Data Service

Follow these steps on the computer or server where your Sage Accounts data is held.

Press the Windows Key + R on your keyboard then enter Services.msc and press Enter.
Right-click Sage 50 Accounts Service and press Start.
Right-click Sage 50 Accounts Control and press Start.

If the issue persists

If restarting the services hasn’t resolved the issue, restart the computer where your Sage 50 Accounts data is held.

If the issue persists, then uninstall and reinstall Sage 50 Accounts.

Steps to duplicate