Check your Windows regional settings are correct

First you should check that the Windows regional settings are correct for your location, for example, United Kingdom.

 

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Check Demo Data

1. Click File then click Open and click Open Demo Data.
2. Enter Manager in the Logon box and click OK.
3. Post the relevant transaction type. For example, if the software freezes within supplier payments, post a supplier payment.

If the same issue occurs in Demo Data you must uninstall and reinstall Sage 50 Accounts.

If the same issue does not occur in Demo Data, continue to the next section.

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Clear the check for duplicates check box

The issue may be due to the time taking to check for duplicate entries. This feature can be disabled:

1. Click Settings then click Company Preferences.
2. Click the Parameters tab and clear the relevant check box:
   • Customers - Check for duplicates in Customer batch entries
   • Suppliers - Check for duplicates in Supplier batch entries
3. Click OK.

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Save the bank record again

The problem may be caused by corruption in the bank record. You should save the bank record again even if there have been no changes.

1. Click Bank accounts and click the relevant bank account.
2. Click Edit then click Save.
3. Try to post the relevant transaction type again.

If the issue still occurs, continue to the next section.

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Supplier Payments window freezes

If in the supplier record the company name is more than 53 characters in the details tab and the online payments check box is selected in the bank tab this can cause the supplier payments window to freeze.

To resolve this, shorten the supplier name to less than 53 characters.

1. Click Suppliers then click the relevant supplier and click Edit.
2. Change the Company name to less than 53 characters.
3. Click Save then click Close.

If you are not posting Supplier Payments, the Company name is less than 53 characters or the issue still occurs, continue to the next section.

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Run the Check Data option

The issue may be caused by corruption within the data. If there are no errors you must also check for the following warnings and comments:

'Account (customer or supplier account) has an invalid account status'

'Account (customer or supplier account) has an Invalid Currency'

To check your data:

• Click File, click Maintenance and click Check Data

For more information about how to fix any errors, warnings or comments in the data, please visit sage.co.uk/mydata

If the issue still occurs, continue to the next section.

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Run maintenance on your data

1. Click File then click Maintenance.
2. Click Recovery Tools then, if prompted, take a backup.
3. Click Reindex and Compress All then click OK.
4. Click Recalculate Transaction History then click OK.
5. Click Close, then click Yes.
6. Click Close then click Close.
7. Try to post the relevant transaction type again.

If the issue still occurs, continue to the next section.

Create new cheque and remittance data files

This problem may be caused by corruption in the cheque or remittance data files.

If the issue still occurs, please contact our Sage Technical Support.

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[BCB:184:Emma Footer CB:ECB] [BCB:19:UK - Sales message :ECB]