Missing transactions in a bank feed

What to do if your connected bank feed isn't pulling through your transactions in Sage Sole Trader.

Sage checks for new bank transactions each day and downloads any that are available.

Your bank can take longer to share new transactions, so Sage can show them later than your bank statement.

Wait 72 working hours before you treat missing transactions as an issue. After 72 working hours, investigate the delay only when the following apply:

• No new transactions have appeared
• The bank feed still shows as connected
• sage.com/en-gb/sage-business-cloud/sage-accounting/bank-feed-status shows no active incident

This helps you tell the difference between a normal delay and a problem that needs investigation. 

 

If your transactions haven’t appeared after 72 working hours, reconnect your bank feed.

1. From Banking, find the bank account you want to disconnect.
2. Select Actions, then select Disconnect bank.
3. In the pop-up window, select Disconnect bank to confirm.
4. Select Actions, then select Connect to your bank.
5. Enter the name of your bank or credit card provider in the search box.
6. Follow the on-screen steps to authorise the connection.
7. Confirm the date you want to start importing transactions from.
   
   TIP:

   Choose the day after the latest transactions you already entered. This avoids duplicate imported transactions.

After you reconnect your bank feed, Sage Sole Trader starts downloading transactions from the date you chose.

When they’re ready, the new entries appear on the Draft transactions page so you can check and save them.

Alternatively, if your bank feed is unavailable, you can Import a bank statement.