Error when accessing List Views

Summary

When accessing list views in Sage 200 you may get a popup error saying, "The system cannot open the device or file specified".

Description

This issue is still under investigation and we have categorized this as an issue around Anti Virus. Our findings so far indicate this is an intermittent environmental issue affecting per user/machine. We have had various cases come through together over the past month with this issue.

We have had reports of fixes deployed by IT teams to various Anti Virus softwares or Security solutions . We need your help to appropriately report to us what the cause and fix was so we can update this guide with more information.

Resolution

CAUTION: Sage takes no responsibility for the following guidance, this has been provided as a goodwill gesture while this issue is still under investigation. It is up to you to test and resolve as Sage does not own or manage your environment. We will do our best to update this guide with cases we have had replies on to what has fixed it.

Work Arounds

Here are a few potential ways to workaround the problem once it occurs.

NOTE: Do not reset the user's desktop settings in an attempt to resolve this issue. This will not prevent the problem from recurring and will require the user to reconfigure their preferences.

Right click on the affected list view in the left hand menu and select 'Open in New Window'.

If you have access to multiple list views, open another five list views, so that the affected list no longer appears on the activity bar along the bottom of the Sage 200 window, and then reopen the affected list view again.

Close and re-open Sage 200.

Recommended troubleshooting

TIP: Have you identified the root cause? - Please click on the appropriate link for more information about Root Cause, Environmental and Intermittent Issues.

First identify if this is an intermittent or a permanent issue. Does the issue affect multiple users or machines?
What's the difference between a working and a nonworking user?
When did it last work and what has changed?
Has anything in your Anti Virus software been quarantined?
If possible temporarily eliminate any security software (Antivirus, Antimalware etc.)

Possible Solutions

NOTE: Sage takes no responsibility for the following guidance, this has been provided as a goodwill gesture while this issue is still under investigation. It is up to you to test and resolve as Sage does not own or manage your environment. We will do our best to update this guide with cases we have had replies on to what has fixed it.

Antivirus Exclusions

Some Business Partners have added the following directories to their Anti Virus exception list after removing the Sage 200 client install by following this guide and then reinstall.

C:\Users\*\AppData\Local\Sage

C:\Users\*\AppData\Roaming\Sage

Other Security Software Settings

We have seen some instances of this issue on sites where they use All -in-one Security software rather than standalone antivirus software.The below exclusions are recommended to supplement the Antivirus advice above .

Please refer to the vendors help files for specific advice .

File Exclusions:

C:\Users\*\AppData\Local\Sage\Sage200\Desktop\Sage.MMS.Desktop.Common.Resources.dll

Application or Process Exclusion

C:\Users\*\AppData\Local\Apps\2.0\*\*\*\Sage.MMS.Launcher.Remote.exe

C:\Users\*\AppData\Local\Apps\2.0\*\*\*\Sage200Desktop.exe

Folder Exclusions: