SAP Ireland Upgrade Support

Summary

This article will guide you through the update process for Sage Accounts Production (SAP)

Description

CAUTION: This article relates to the Irish version of SAP. To check if you use the Irish version, in SAP, click Help, then click Licensing and click View Licence Information, you will then only see in account details account number and serial number. If you use the UK version and have an addition box stating postcode, please refer to the following article > for download steps.

Version Download Links>

Upgrade to	Upgrade from	Download Link
v23.1	v21.1	Download v23.1
v21.1	v19.1	Download v21.1
v19.1	v18.4 , v17.1	Download v19.1
v17.1	v16.2, v14.1	Download v17.1
v14.1	v14, v11.3	Download v14.1

NOTE: If you are on versions prior to v11.3 please contact your dedicated accountant support team on 014470806 to start your upgrade journey.

Due to some essential security updates to Sage services, we recommend you install the latest software update as soon as possible. Very soon you will no longer be able to access your SAP software if it remains on an older version.

We're making these changes in line with industry standard security protocols, to protect you, our clients, customers and provide long term sustainability of the software. To find out more about the security updates to Sage services, read our information guide.

Resolution

To Update:

Standalone install>

Close SAP.
Download and run your selected version from download links above.
Accept the terms and click Next.
Click Workstation then click Next.
From the Check Settings and Install window click Next.
When the installation has finished, when prompted, click Finish.

Network install>

Open SAP
Click Help and select Auto update configuration.
Make a note of the Shared Updates location and close SAP. If there is no path specified, create a share on your network that all workstations can access and enter the path here. To do this you may need to refer to your local IT support.
Close SAP.
Download your selected version from download links above and place the downloaded setup.exe file into the Shared Updates location you noted or created in step 3.
Open SAP, you are prompted to install the update.
Open SAP on the other workstations to ensure all workstations are up to date.

If other workstations are incorrectly configured, you may see the following message when opening SAP.

We were unable to automatically locate the installer for version xxxxxx of Sage Accounts Production.

If you know where the installer is located, enter the path below and click the Update Now button Otherwise, click Cancel.

In this instance, browse to the setup.exe file in the shared folder as described at step 3 and click Update Now.

SAP Ireland Upgrade Support

Summary

Description

Resolution

SUPPORT & TRAINING

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