Direct Debit payments

To use Direct Debit payments you must have

• Set up GoCardless
• An active mandate for the customer
• Direct Debit payments can be requested for recurring invoices and single invoices

You can request payment in the form of Direct Debit when creating a sales invoice (standalone or recurring) when the chosen customer has an Active Direct Debit. There's a limit of £5000 that can be requested per payment for more information visit Transaction Limits (opens in a new tab).

Direct debit payments from a Sales invoice

While creating a single Sales Invoice

1. Create a Sales Invoice.
2. Under Payment Services tick the box for Use Direct Debit.
3. Click Save.
4. A box will appear to confirm you wish to set up a Direct payment for this payment.
5. Click Yes, set up Direct Debit.

Once set up the Direct Debit will be requested on or around the due date of the invoice, and the customer will receive an advanced notice of the payment due to be collected.

After the Sales Invoice has been created

 NOTE: To enable direct debit collection, ensure "Use direct debit" is checked on individual invoices with a due date more than three working days in the future.

1. Go to Sales, then Click Sales Invoices.
2. Locate and click on the invoice you would like to request a Direct Debit.
3. Click Edit.
4. Tick the box for Use Direct Debit.
5. Click Save.
6. A box will appear to confirm you wish to set up a Direct payment for this payment.
7. Click Yes, set up Direct Debit.

Direct debit payments from a Recurring Sales Invoice

While creating a Recurring Sales Invoice

1. Create the Recurring Invoice.
2. Under Payment Services tick the box for Use Direct Debit.
3. Click Save.
4. A box will appear to confirm you wish to set up a Direct payment for this payment.
5. Click Yes, set up Direct Debit.

Once set up the Direct Debit will be requested on or around the due date of the invoice, and the customer will receive an advanced notice of the payment due to be collected.

After the Recurring Sales invoice has been created

 NOTE: To enable direct debit collection, ensure "Use direct debit" is checked on individual invoices with a due date more than three working days in the future. 

1. Go to Sales, then Sales Invoices, and Select Recurring Invoices.
2. Locate and click on the invoice you would like to request a Direct Debit.
3. Click Edit.
4. Tick the box for Use Direct Debit.
5. Click Save.
6. A box will appear to confirm you wish to set up a Direct payment for this payment.
7. Click Yes, set up Direct Debit.

What Happens Next

• After setting up the Direct Debit, the payment will be taken on or around the due date of the invoice, the status of the invoice will be updated to paid when the payment is acknowledged in Sage Accounting
• If you find the invoice status has not changed to paid the payment may have failed, please check your GoCardless account to confirm if the payment failed and contact the customer to discuss alternative way to make payment for the invoice
  

  If you find that the status shows as failed or not changed to paid, contact the customer to discuss how you can proceed with the transaction. For example, they may request you to try and try the request again, or pay by cash.

  In some circumstances, the failure could be due to trying to collect payment against a cancelled Direct Debit mandate.

• The amount should be deposited into your bank account within two working days after the charge date. The Status should now show Settled. If the charge date should fall on a weekend or Bank holiday, the payment will be charged to the customer on the next available working day
• Once the payment is settled, this means it's included in the payout from GoCardless to your nominated Bank Account
• Sage Accounting will automatically deal with the transactions that come through from GoCardless

Payout timings

For details of when you will recieve your payouts from GoCardless, Please visit GoCardless - Receiving Payouts

• Set up GoCardless
• Transaction Limits 
• Create a Sales Invoice
• Create the Recurring Invoice
• GoCardless - Receiving Payouts