Summary
Update user email addresses across Sage Accounting and Sage Payroll.
Resolution
Change your email address
- Select Profile, then My Profile.
- Select Change your details.
- Select the Change your Sage account details link.
- Log in to Sage Account Management and then select Email address.
- Enter your current email address and password and then select Log in.
- Enter your new email address and then select Continue.
- We'll send a verification code to your new email address. Enter the code and then select Continue.
TIP: If you can't find the verification email, check your spam, or junk email folders. - Log in again using your new email address and password.
- A success message confirms the change.
Didn't receive the verification email
"Didn't get a code? Resend the code" link to get a new code.
If you still haven't received the email, it could be because:
- Emails can take up to 20 minutes to arrive
- You received it but it automatically moved to your deleted items, spam, or junk folder
- You've used the wrong email address or made a typo
NOTE: If you dont have access to the registered business owner email address, contact support.