Known Issue: Missing activity after upgrading to a new version

After you upgrade to Sage 50 Accounts v28 or above, some or all the activity is missing in Customers, Suppliers or Nominal codes.

Data conversion causes this issue.

 NOTE: This issue can also cause transaction numbering to reset to 0. The resolution below applies in this situation too.

We’re currently investigating this issue.

To resolve this issue, you'll need to restore the backup taken before the data converted and attempt conversion again.

1. Restore a backup before conversion and try converting the data again. This will happen automatically when you log in to the company.
2. Post an audit trail transaction, for example a Journal Entry.
3. Check the last transaction number and activity for Customers, Suppliers or Nominal codes are correct.

If the issue persists

1. Restore a backup before conversion.
2. On the menu bar,, go to File, then Maintenance, then Reindex.
3. Press Select All to reindex all files, then select OK, then Yes.
4. Select Compress Now, leave all boxes ticked, then select Compress.
5. Press OK when data compression is complete, then press Close.
6. On the File maintenance window, select Check Data.

If you receive any errors, you'll need to fix these then you can restore a fixed backup into the new version.

7. If there are no errors, take a backup and restore into the new version to convert again.