Customer refunds

Processing a refund in Sage Accounting if the customer overpaid or returned goods.

How this works

• When importing bank transactions, you can only match the refund to an existing credit note
• If you have the credit note, enter the refund and match it
• For an overpayment refund, enter and match it to the payment on account
• For a cash sale refund without an invoice or credit note, use the Refund for Sales option. Read more on Enter money out as a cash refund
• If you use the Cash Accounting scheme, the refund shows on your next VAT return

Choose your scenario