When you refund an other receipt, we create the opposite transaction. In this case, a Sales Other Payment, as it's outgoing money.

You can only create a sales other payment by refunding an other receipt, and you can't allocate it to a transaction. It also lets you enter a money-out transaction for a customer.

Refund an Other receipt

1. Go to Banking, then open the relevant bank account.
2. Select New Entry, then Purchase / Payment.
3. Select the Other Payment tab, then the Enter a refund for a sale link.
4. Enter the details of the refund, then select Save.