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Customer refunds

Created on  | Last modified on 

Summary

Processing a refund in Sage Accounting if the customer overpaid or returned goods.

Description

How this works

  • When importing bank transactions, you can only match the refund to an existing credit note
  • If you have the credit note, enter the refund and match it
  • For an overpayment refund, enter and match it to the payment on account
  • For a cash sale refund without an invoice or credit note, use the Refund for Sales option. Read more on Enter money out as a cash refund
  • If you use the Cash Accounting scheme, the refund shows on your next VAT return

Choose your scenario