Summary
Description
You can use the Unallocated Receipts or Payments report to easily identify sales receipts and purchase payments that aren’t allocated to a specific sales or purchase invoice.
The report shows the customer or supplier's name, their current account balance, as well as any unallocated amounts. You can also refine the date range of the report to see transactions between specific dates.
For example, if you have a customer that appears on the aged debtors report, even though they have a zero balance, this report shows the outstanding transactions. You can then allocate the transactions together so only outstanding values appear on the aged reports.
Resolution
To produce the report
- Go to Reporting then click More, then in the Cash Reports section click Unallocated Receipts or Payments.
- From the drop-down list choose Unallocated payments or Unallocated receipts.
- Click More then enter the dates you want to run the report From and To.

- To view details of an unallocated amount, click the relevant line then to return to the report, click back on your browser menu bar.
- To save or print the report, from the Export menu, and then select CSV or PDF.
The report is ready when a notification displays on the main navigation bar, to the left of Profile. Select the notification bell to open the report.