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Pension pro rata contribution not calculating after rollback

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Summary

This guide explains how to correct a processing error for an employee with a pension pro rata contribution in Sage 50 Payroll.

Description

In some cases when an employee is enrolled into your pension scheme, a pro rata calculation is required. The pensions module calculates this automatically, however, if you use the rollback function to correct the period that included a pro rata contribution this no longer calculates when you process your amendment.

Let's run through how to resolve this.

Resolution

To ensure the pro rata contribution calculates when you make a correction, you must restore a backup to before records were updated using the Recover function.

For help using this function, visit our handy guide on the recover option - restoring an automatic backup.

Once you've made the correction, you must update records for all required employees.