Summary
This guide explains how to correct a processing error for an employee with a pension pro rata contribution in Sage 50 Payroll.
Description
In some cases when an employee is enrolled into your pension scheme, a pro rata calculation is required. The pensions module calculates this automatically, however, if you use the rollback function to correct the period that included a pro rata contribution this no longer calculates when you process your amendment.
Let's run through how to resolve this.
Resolution
To ensure the pro rata contribution calculates when you make a correction, you must restore a backup to before records were updated using the Recover function.
For help using this function, visit our handy guide on the recover option - restoring an automatic backup.
Once you've made the correction, you must update records for all required employees.