Troubleshoot email issues in Sage 50 Accounts

Summary

Troubleshooting steps when you send emails from Sage 50 Accounts.

Resolution

NOTE:

If you're using Sage 50 Cloud, only MAPI / SMTP settings are compatible. For Sage 50 Accounts, both apply.

Check report email settings

In Sage 50 Accounts, locate the relevant report or layout to email, then press Edit.
Go to Tools, then select Options.
Select Email Setup then choose Outlook.
Press OK.
Go to Report then select Email Settings.
Change the Mail Provider to Outlook.
Go to File then press Save.
Try to email the layout again. If the issue persists, repeat the steps using MAPI instead of Outlook.

NOTE:

Using MAPI to email your document is only a temporary solution. Continue troubleshooting until your email is successful using the Outlook setting.

If the issue persists

If you continue to have an issue, continue to follow the troubleshooting steps below:

▼ Check Run as administrator settings

Close all software, right-click the Outlook shortcut, then select Properties.
Select the Shortcut tab, select Advanced.
Check if the Run as administrator checkbox appears selected or clear, then press OK.
Press OK.
Repeat the previous steps with your Sage shortcut, making sure it matches the Outlook administrator settings.
Try emailing your document again.

▼ Check Microsoft Outlook opens correctly

Close and reopen Microsoft Outlook and check it opens correctly.
Right-click any file on the computer then select Send To.
Select Mail Recipient.

If nothing happens or an error appears, follow the Set Outlook as the default mail provider section.

▼ Set Outlook as the default mail provider

Press the Windows key + R, type control / name Microsoft.DefaultPrograms then press OK.
Select Set your default programs then select the entry for Email.
Select Outlook from the list.

Right-click any file on the computer then select Send To.
Select Mail Recipient.

▼ Remove the email signature from the layout

If this issue is with an invoice, sales order, purchase order, statement or remittance layout, remove the email signature.

On the menu bar, go to Settings then select Email Defaults.
Select the relevant tab, for example, Invoice.
Select the Override Default Outlook Signature dropdown and select No.
Press Apply, select the required layout, then press OK.

Email your layout again. If it's successful, there can be an issue with your Outlook email signature. To resolve this, recreate the signature and reduce any image resolution.

If nothing happens or an error appears, Outlook isn't the default mail provider. Contact your IT support to repair Microsoft Outlook.

▼ Try the following workarounds

NOTE:

For more information on which versions of Sage software and Microsoft Office are compatible, use our compatibility checker article.

The 'New Outlook' interface isn’t compatible with Sage 50 software. Revert to the classic style if you're currently using the new version
Check if the Email Attachment tab contains a path to a file. If it does, check the file exists and you can access it
Check if the layout name has more than one full stop at the end. If so, remove them or apply the default email settings to the layout
If the signature includes a large image, reduce the image size
Check the Outlook signature used doesn't link to image files that have since been removed
Ensure your Outlook mailbox has available space. Delete old sent items or items that are no longer needed
Try configuring the email settings as SMTP instead of Microsoft Outlook. Ensure the Sending options display as Send emails immediately

If the issue occurs with any report or layout after completing all steps, reinstall Microsoft Office as an administrator. Contact your IT administrator for help.

If you still require further help with this, get in touch.

Solution Properties

Solution ID: 221206081645653
Last Modified Date: Wed Jun 17 15:48:37 UTC 2026
Views: 0