Employee can't log in to Sage HR Online Services

NOTE: If you are the actual user that can't log in, please use our alternative guide I can't log in to Sage HR Online Services.

When an employee is unable to log in to Sage HR Online Services, this can be because of the following reasons.

• They haven't set up their access from your welcome email
• They're using the wrong email address
• They're entering an incorrect password
• Their profile has been terminated or deleted by an admin user
• Their login access has been disabled 
• They've entered the wrong workspace 
• They need to clear their Internet browser's cookies and cache folder 
• They're unable to verify themselves using their email verification code
• They're unable to authenticate using their 2-factor authentication (2FA) device

To help you establish the cause of their issue, use our follow our Employee can't log in to the web portal article in the Sage HR knowledgebase.

• Employee can't reset their password
• Resend a welcome email
• Employee hasn't received their welcome email
• Change employee email address