When you add an employee to Sage HR Online Services, they receive a welcome email inviting them to start using the service to view their payslips.

If the welcome email expires or the employee doesn't receive this, you can resend it. We show you how in the steps below.

 NOTE: These steps are for Sage HR Online Services. If you use Online Bureau (also known as Sage Employee Online Services), use our Online Bureau guide for resending a welcome email. 

From within your Sage HR company, you can resend a welcome email individually via their profile, or to multiple employees via a report.

For steps to do this, use our Sage HR guide, Resend a welcome email.

Employee not receiving their welcome email?

If your employee tells you that they haven't received a welcome email, and you have sent it multiple times please make the checks outlined in our Employee hasn't received their welcome email guide.