ERROR: 'Unable to send all emails...Unable to connect to the ...'

What to do if you see this error when emailing documents from Sage 50 Accounts using a web-based email service. 'Unable to send all emails...Unable to connect to the remote server'

When emailing a document from a web-based email account, you can see the following message:

'Unable to send all emails
Error with the address <email address> : Unable to connect to the remote server'.

This can be due to recent changes by Microsoft to one of their Simple Mail Transfer Protocol (SMTP) servers. This affects email providers that use the smtp.live.co.uk server.

You can resolve this by updating the server name in your email settings.

If you use SMTP to send emails from your software and your provider ends support for basic authentication, you need to change your settings. To continue emailing documents from your software, use Microsoft Outlook.

For more information, see our Changes to SMTP email authentication affecting Sage software article. 

To update your layout settings

1. Open Sage 50 Accounts, go to Settings, then select Email Defaults.
2. In Email Program, select Webmail.
3. In Email Provider, select Windows Live Hotmail.
4. In Server Name, change the server from smtp.live.co.uk to smtp-mail.outlook.com.
5. Press Apply, browse to and select the layouts you normally email, then to apply the settings, press OK.

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To update your report settings

1. If you email any reports, for each report, select the report, then select Edit. 
2. In Sage Report Designer, go to Tools, select Options, then select Email Setup.
3. In the Default Provider dropdown, select Internet Mail (SMTP).
4. Under 'Available Providers', select Internet Mail (SMTP) then, press Configure.
5. In the provider list, select Custom, then press Next.
6. Enter your email credentials then enter the following connection settings:
   
   • SMTP Server - Enter smtp-mail.outlook.com
   • Port - Enter 587
   • Select the Use Secure Socket Layer (SSL) connection checkbox
     
     
   
   
   
7. Press Next, then to test the connection, press Send a test message.
8. Press Finish, then OK.
9. Go to File, then select Save or Save As to save your report.
10. Go to File then select Exit.