Common questions when reconciling your bank account

What do I do if a Reconciliation Difference window appears?

This window lets you know there are changes to bank reconciled transactions since you last reconciled.

To identify the changes, check the list of transactions against previous statements or other records and then make any corrections before you continue.

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Can I undo a bank reconciliation or unreconcile a transaction?

If you reconcile a transaction in error, you can easily correct this. You can either unreconcile a transaction or undo the bank reconciliation altogether.

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My last reconciled balance has changed

Check the last reconciled balance matches the closing balance of the last statement you reconciled. If it doesn't match, you must correct the balance before you continue.

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Why isn't my bank reconciliation difference zero?

When reconciling your bank account, if you enter and match all transactions, then the difference is zero. If this isn't the case, there are several things to check.

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Transactions are missing from my bank reconciliation window

There are several reasons why you're unable to find a transaction in the Reconcile window. Our guide takes you through what to check.

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Can I change how transactions group together in the Reconcile window?

To make it easier to reconcile your bank transactions, you can group certain transactions by date and reference in the Reconcile window.

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Can I sort transactions in the Reconcile window?

To help match the order of your bank statement, you can re-order the transactions in your bank reconciliation. Click the header of the column you want to sort by.

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How do I post a bank reconciliation adjustment?

If a transaction is on your bank statement but not your software, you can quickly enter it from the Reconcile window.

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