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ERROR: 'Unable to send all emails. Error with the address xxx: Unknown...'

Created on  | Last modified on 

Summary

How to resolve this error, which can appear when trying to integrate with Microsoft Outlook in Sage 50 Accounts v28 or above.

Description

If you have other error messages when emailing, or you use a different version of Outlook, follow our troubleshooting email issues article.

Resolution

Check your version of Microsoft 365

  1. Use Microsoft's site to check you Microsoft Office version, to ensure it's compatible. For more information on which versions are compatible, use our compatibility checker.

Create a new signature in Outlook

For help with creating a signature, refer to this Microsoft help article.

Once you've created the signature, you can apply it to your layout in your program:

  1. In Sage 50 Accounts, go to Settings, then select Email Defaults.
  2. Confirm your Email Program shows as Microsoft Office Outlook.
  3. Select the tab for the layout type you wish to apply a new signature to. For example, Invoice.
  4. Select the drop-down menu next to Override Default Outlook Signature and select the new signature you have created.
  5. Repeat step 4 for any other layout types. For example, Statements.
  6. Press Apply, then select the checkbox for the layouts you wish to apply these settings to.
  7. Press OK.

Download the SBDDesktop.exe.config file

  1. Press this button to download the SBDDesktop.exe.config file:
    SBDDesktop.exe.config download
  2. If prompted to save the file, press Save. 
  3. Browse to where the file saved, then right-click on the SBDDesktop.exe.config file, then select Copy. 

    TIP:

    Ensure you copy the file with the exact name SBDDesktop.exe.config and not duplicates such as SBDDesktop.exe(1).config.

     
  4. In Sage 50 Accounts, log in to your company, then go to Help then select About.
  5. Under Program Details, select the Program Directory folder path.
    The file explorer window opens, showing the program directory folder.
  6. Within the file explorer window, right-click, then select Paste to paste the downloaded file into the program folder. 
  7. Close the file explorer window, then close and re-open Sage 50 Accounts.

 

If the issue persists, you can follow our further troubleshooting steps in our event log errors article. If these steps fail to resolve the issue, get in touch so we can help you.