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ERROR: 'There has been a problem uploading company data for Remote Data Access...'

Created on  | Last modified on  Highlight Matches

Summary

How to resolve this message when uploading your data for Remote Data Access (RDA) in Sage 50 Accounts.

Description

When activating Remote Data Access, the following message appears:

'There has been a problem uploading company data for Remote Data Access, or the upload of data was cancelled.'

Resolution

This error occurs if the total file size uploaded to RDA exceeds 4000MB, or the company name contains special characters, for example é, Ä, Î, Ç. 

Follow the below steps reuploading after each to resolve this error:

▼ Check company name for character map characters

If the company name contains a character from the character map, for example  é, Ä, Î, Ç, remove these from the company name and then try again.

▼ Rebuild the deleted record files

 CAUTION: Don't follow these steps if Lockstep or Invoice Payments are enabled.  

  1. Take a backup of your data.
  2. Click File, Maintenance then Rebuild.
  3. Untick Keep my Deletion Log and click OK.
  4. Click Yes then OK

 


▼ Reindex and compress your data
  1. Go to File then Maintenance.
  2. Select Reindex, Select All then OK.
  3. Select Yes, then Compress now, then Compress.
  4. Select OK, then Close, then Close again.

Now try switching on RDA in your company. If the error still appears, proceed to the following sections.


▼ Rebuild Invoice Payments

▼ Check transaction attachment sizes
▼ 403: Remote Data Access account not found
  1. Go to drive.sage.com/mc
  2. Enter your Sage Account email address and password.
  3. If prompted to register for the service, enter your Sage 50 Accounts serial number and account number.

▼ 403: Forbidden

This relates to Internet security issues and you can fix this by resetting Internet Security and Internet Explorer settings.

  1. In the Windows search box type Control Panel, then select Control Panel.
  2. Select Internet Options, then Advanced then select Restore advanced settings.
  3. Select Reset, then Reset again.
  4. Back in Internet properties go to the Security tab.
  5. Select Reset all zones to default level, then select Apply.
  6. Under 'Select a zone to view or change security settings', select Trusted sites.
  7. Select Sites then add the following URLs using the Add option.
  8. Select Close then OK.
▼ Disable Internet Protocol version 6 (IPV6)

 


 

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