Error 'Unleash cloud power in your payroll' - Online Services

What to do if you encounter this error in Sage 50 Payroll when trying to access Sage HR Online Services or Online Bureau.

You may see the error below when you try to either:

• Upload your Online Payslips to Online Bureau or Sage HR Online Services, or
• Access the Online Services/Documents Settings in your program

'Unleash cloud power in your payroll'

▼ Click here to view a screenshot of the error.

This occurs if either your subscription to Online Services is missing, or if you're using an expired serial number in your program. 

 NOTE: Sage HR Online Services free of charge as part of your payroll subscription. If you're an Accountant, check you have a valid subscription to Online Bureau. 

To resolve this, check and update the activation details within your software. 

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Repair your data

Sometimes, repairing your company database can resolve this issue. To find out how to do this, follow the steps in our look after your data article.

If the issue still occurs after this, continue to check your latest activation details section below.

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Check your latest activation details

Check for your latest serial number and activation key.

You can do this by logging into your MySage account. Find your Sage serial number, activation key and account number.

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Update your software

There are two ways you can update your activation details within Sage 50 Payroll:

Upgrade your details

From within Sage 50 Payroll:

1. Click Tools, then Upgrade Program.
2. Check and Amend your serial number and activation key if required.
3. Click Update.
4. Click OK. 
   TIP: In most cases, your software updates some reports now. This only takes a couple of minutes.
   
5. Close Sage 50 Payroll, then re-open it.

You can then use the Online Services again. 

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Return to active setup

If the issue persists, follow the steps below.

1. Select Help, then About.
2. Under Data Directory, make a note of the path to your data.
3. Close Sage 50 Payroll. 
4. Open File Explorer, then browse to C:\ProgramData\Sage\Payroll.
5. Right-click the pay.usr file, click Rename.
6. Change the name from pay.usr to pay.old.
7. Press the Enter key on your keyboard to save the new name.
8. In File Explorer, browse to C:\ProgramData\Sage\.
    NOTE: If this folder is missing, follow the how to show hidden files article to find it. 
9. Right-click the SDK License file then select Rename.
10. Change the name to SDK License.Old.
11. Press the Enter key on your keyboard to save the change.
12. Open Sage 50 Payroll.
13. Enter your Account Number, Serial Number and Activation Key, then click Next.
14. Click 'Select an existing set of Windows data', then click Next.
15. Browse to the path noted in Step 2.
16. Click Next, then Finish. 
    TIP: If you have multiple companies, the others appear in your Company list automatically.

You can then log into your Payroll and use the Online Services again. 

NOTE: If you still encounter problems, contact Sage 50 Payroll technical support. 

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