Record stock returns and damaged goods

How to record returned or damaged goods in Sage 50 Accounts.

If your customers return goods to you, you can record this in Sage 50 Accounts.

There are two methods depending on the reason for the return.

Unwanted goods

When a customer returns goods that you can sell on, when you create a credit note the stock adjusts back in. If you don't need to create a credit note in invoicing, record the adjustment as an Adjustment In.

---

Damaged or faulty goods

If you receive damaged or faulty goods, record them using the returns option:

1. Click Products and services then click Returns.
2. Enter the details of the items you want to return then click Save.

TIP: See our article for more information on how to record stock returns.